Banking Support Agent In German
Banking Support Agent In German
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Job Description
The Role
In this remote Customer Support role based in Athens youll be the friendly voice (and email!) for our Germanspeaking customers. Youll play a vital role in ensuring their experience is smooth and positive providing topnotch support through inbound calls in both German and English.
What Youll Do
- Become a Customer Hero: Deliver exceptional service by answering questions resolving issues and exceeding customer expectations.
- Expand Your Horizons: Connect with potential clients by phone and email fostering new business opportunities for our company.
- Sharpen Your Sales Skills: Develop and manage your sales pipeline implementing tailored strategies to optimize your client portfolio.
- Be a Trusted Advisor: Consult with smalltomedium businesses providing expert guidance and solutions to meet their specific needs.
- Embrace Technology: Utilize our innovative customer support tools to efficiently manage inquiries and provide a seamless customer experience.
Were Looking For You If Youre A...
- German Language Master: Fluency in German (C1C2 level) is essential. Proficiency in English (B2 level) is a must.
- Communication Virtuoso: Impress with formal speech and exceptional writing skills.
- Customer Service Champion: Previous experience in a Contact Centre or Customer Service role is a plus.
- Empathy Expert: Build rapport with customers actively listen and effectively address their concerns.
- ProblemSolving Pro: Demonstrate strong problemsolving skills and a meticulous eye for detail.
- TechSavvy Superstar: Be comfortable using communication tools and customer support software.
What We Offer
- Competitive Salary & Benefits:
- Monthly base salary: 1250 EUR gross per 14 months (17500 EUR per annum)
- Performance Bonus: 10% monthly
- Meal Allowance (net): 3 EUR per day (Year 1) and 6 EUR per day (Year 2)
- Free Health Insurance (fully covered after 6 months)
- Free Gym Membership Wellbeing Activities & Rooftop Cinema with Acropolis Views
- Predictable Work Schedule: MondaySunday 8:0023:00 (rotational shifts) with 2 guaranteed days off per week (Sunday and 1 rotating day)
- Remote Work: Enjoy the freedom and convenience of working from the comfort of your home in Greece.
- Growth Opportunities: Join a thriving tech company and build a rewarding career in a dynamic industry.
Ready to Launch Your Tech Career Apply Today!
This exciting opportunity is perfect for talented and motivated individuals who thrive in a fastpaced environment. If youre ready to leverage your German language skills and make a real impact we encourage you to apply!
Remote Work :
No
Employment Type
Full Time
