Polish Advisor

Company:
Join the worlds largest jewellery brand and be part of a dynamic team dedicated to excellence and customer satisfaction.

Location:
Remote work from Greece

Language Requirements:

• Polish: C2 proficiency
• English: C1 proficiency

Salary:

• Monthly Base Salary: 104527 EUR
• Performance Bonus: 150 EUR monthly

Schedule:

• 40 hours per week
• 8hour shifts scheduled between 8 am 9 pm Monday to Sunday

Training:

• Fully paid remote training conducted by certified instructors

Benefits:

• Health care benefits and various discounts
• Professional growth and development opportunities
• Special events community and social responsibility initiatives
• Free online Greek language courses
• Stateoftheart premises with relaxing break areas
• Great Place to WorkCertified Company promoting diversity

Documents Accepted:

• EU citizenship
• Fullpurpose & Specificpurpose work permit card
• Certificate of Protection (refugees)

Joining Deadline: 31/10/2024

Responsibilities:

• Handle customer inquiries and issues via phone email and chat in a timely and professional manner
• Provide product information order assistance and resolve customer complaints
• Maintain accurate records of customer interactions and transactions
• Collaborate with other teams to ensure exceptional customer service delivery
• Continuously strive to meet performance metrics while delivering a high level of customer satisfaction

Requirements:

• Fluent in Polish (C2) and English (C1)
• Proven customer support experience or experience in a similar role
• Excellent communication and problemsolving skills
• Ability to work independently and in a team environment
• Strong computer skills and familiarity with CRM systems

Preferred Qualifications:

• Previous experience in the jewellery or luxury goods industry
• Experience with remote customer service operations

Application Process:
To apply please submit your CV and cover letter outlining your relevant experience and language proficiency. Interviews will be conducted remotely.

Remote Work :

No