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Bilingual IT Support Engineer

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Job Location drjobs

Myanaung - Burma

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Job Description

Position: Bilingual (Japanese English) IT Support Engineer

Work Location: Singapore

NOTE: Its a long term opportunity in Singapore and Singapore visa will be sponshored by Rapsys Technologies Pte Ltd

Job Description:

  • Handson experience in Telecommunication environment/NOC engineer;
  • Indept knowledge in WAN transport systems LAN switch technology routing protocols (EIGRP OSPF BGP4).
  • SDWAN is an added advantage
  • CCNA & SDWAN certification
  • WAN transport systems LAN switch technology routing protocols (EIGRP OSPF BGP4) & SDWAN
  • Multiprotocol routing (NHRP EIRGPBGP4 OSPF)
  • Switches Wireless & Load balancer technologies
  • Language requirement Read Write SpokenEnglish & Japanese (N1N2)
  • Minimum 13 yrs (Telecommunication environment/NOC engineer)
  • Bachelors Degree in Engineering Telecommunications CCNA/CCNP/SDWAN
  • 24*7 work environment

Roles & Responsibilities:

  • Tier 2 production agent;
  • Monitor and act as a first point of contact for incidents escalations and business impacting issues;
  • Respond and perform first level triage of incidents within SLAs and work with teams towards resolution;
  • Assist in performing root cause analysis & fixes;
  • Escalate to other teams management or service providers for unresolved incidents based on defined process and guidelines
  • Share regular status of the incidents
  • Perform and complete tasks assigned
  • Be proactive and resolve incidents based on the situation
  • Adhere to defined SLAs for communications responses and scheduled activities
  • Communicate with client for critical incidents (as and when required)

Benefits:

  • Attractive Fixed monthly Salary
  • Corporate Health Insurance
  • 14 days Annual Leave
  • 14 days Medical Leave
  • Technical Training
  • Professional/career growth

Remote Work :

No

Employment Type

Full Time

Company Industry

About Company

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