Director of Food and Beverage - Rosewood Hotel Group

Country/Region

Saudi Arabia

Location

Rosewood Red Sea

Department

Food & Beverage Services

Job Type

Fulltime Permanent

THE IMPACT OF THIS ROLE

Set and develop strategies for the Food & Beverage division aligned with organizational vision and future aspirations. Take a longterm and bigpicture view of the business. Communicate compelling visions and translates that into plans and actions.

Assume complete operational responsibility for designated areas: guest satisfaction; associate satisfaction; product quality; operational efficiency; associate/ labor relations and fire life safety standards in line with brand standards.

Function as the Business Manager and Marketing Specialist for the Food & Beverage Division. Ensures that all outlets and event spaces operate successfully in accordance with the standard of the hotel and are individually profitable.

KEY RESPONSIBILITIES

Financial

• Demonstrate sound business acumen by keeping up to date with market trends and industry dynamics. Identify business opportunities for the organization. Demonstrate financial awareness by thinking in terms of profits loss and added value. Deliver tangible business results.
• Maximise associate productivity through the use of multiskilling multitasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• Ensure that each profit centre (e.g. Outlet Bar Events) is operated in line with maximising profit while delivering on the brand promise.
• Ensure that each cost centre (e.g. Stewarding) operates with the lowest possible cost structure while also delivering on the brand promise to the guest.
• Coordinate the preparation of the annual Business Plan and Budget for Food & Beverage.
• Analyse business performance strategically to facilitate accurate and meaningful forecasting involving the respective Department Heads as appropriate.
• Manage costs proactively based on key performance indicators working through the respective Department Heads as appropriate.
• Participate in the negotiation of preferential contracts for Food & Beverage items yielding possible rebates (not volume based) cash sponsorships or incentives such as training or educational trips.
• Ensure that all hotel company and local rules policies and regulations relating to financial record keeping money handling and licensing are adhered to including the timely and accurate reporting of financial information
• Assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets. In particular high use assets such as chinaware glassware and flatware.
• Participate in weekly yield and revenue management meetings actively overseeing the appropriate pricing structures to maximise yield and overall profits in Outlets and Banquets.

Operations

• Takes initiative and ownership of making decisions and actions timely and independently. Takes calculated risks and makes considered decisions based on information and intelligence across the organization.
• Assist in the creation of full operating manuals with respect to responsibilities of each position and minimum standards to be achieved and to ensure their effective utilization and manage updates.
• Actively drive and coordinate the Operations Management Review (OMR) process and action plan across all Food & Beverage areas fostering continuous improvement.
• Ensures that all company minimum brand standards have been implemented and that optional brand standards have been implemented where appropriate.
• Spend time in public areas observing associateguest interaction and talking with guests working through Department Heads to coach associates in guest service skills as necessary.
• Manage the Guest Survey programme with the Director of Rooms to ensure data collection can be achieved and drive subsequent action plans to consistently improve performance and increase guest satisfaction levels in Food & Beverage areas.
• Monitor all operations especially during peak business periods working through the respective Department Head to make adjustments where necessary.
• Work closely with other Executive Committee members in a supportive and flexible manner focusing on the overall success of the hotel and the satisfaction of hotel guests and associates.
• Taste and monitor the food & beverage products served throughout the operation providing feedback where appropriate.
• Assume overall responsibility for maintaining presentation standards to ensure facilities (both back and front of house for related areas) and equipment are clean in good repair and well maintained.
• Maintain effective communication within the Hotel and ensure that the Hotel Manager is kept well informed of any problems/queries that have arisen. Prepares utilises and updates an annual Marketing Plan broken down as necessary by department.
• Evaluate local national and international market trends vendors and other hotel/restaurant operations constantly to make sure that the hotels own operations remain competitive and cutting edge.
• Encourage Department Heads to look for Marketing and Public Relations opportunities to increase awareness and ultimately business and revenue opportunities.
• Liaise with the Sales & Marketing and Communications teams to ensure the effective application of all marketing initiatives.
• Actively seek new ways of developing the business of the Food & Beverage division through marketing initiatives activations partnerships and concepts.

Team

• Through people leadership provide others with a clear direction and set appropriate standards of behavior. Motivate and empower others by delegating work appropriately. Provide associates with development opportunities and support. Build capable and diverse teams.
• Foster the development of a positive work environment for all associates. Mentor all levels of associates through formal and informal meetings discussions and performance feedback.
• Establish and maintain effective internal communication and meeting structures to ensure optimum teamwork and productivity.
• Proactively drive high levels of associate engagement by ensuring regular conversations and communication through department meetings one to ones performance appraisals and all associate meetings.
• Foster a culture of recognition by promoting hotel recognition programmes and divisional incentives.
• To maintain discipline within the Hotel and conduct disciplinary and grievance interviews with all relevant associates and as and when required with the Talent & Culture Department.
• Operate an efficient and well organised division ensuring all associates are well trained and highly motivated.
• Ensure that all associates are up to date with the availability of seasonal and new products on the market and deliver the brand promise by providing exceptional guest service at all times.
• Take an active role in ensuring compliance with training requirements in conjunction with Talent & Culture.
• Actively participate in recruitment and succession planning ensuring the right people are in the right roles to meet both current and future needs.
• Model the company culture vision mission and core values at all times actively driving the vision and values across the hotel.

Other

While this job description is intended to be an accurate reflection of the duties involved in this position it is not to be regarded as exhaustive. The company reserves the right to add remove or alter duties when business need dictates.

As the hotels level of business varies considerably there is a need for flexibility in attitude approach and working hours.

CRITICAL SKILLS & QUALIFICATIONS

• Welldeveloped leadership competencies:

o Initiative ability to decide and initiate action.

o Strategic thinking ability to formulate strategies and methodically solve problems.

o Business acumen entrepreneurial mindset and commercial thinker.

o People leadership leads by example promoting a clear sense of purpose to associates.

• Welldeveloped communication and presentation skills (written / verbal).
• Effective relationship management skills (internal / external)
• Strong guest centricity skills.
• Understanding of Finance Talent & Culture Sales and Marketing.
• Bachelors degree or equivalent in Hotel Management Business degree or equivalent experience.
• Experience at a senior management level within Food & Beverage.
  

Located along Saudi Arabias west coast on the Shura Island the new Rosewood hotel and residences will be part of The Red Sea destination. Poised to be one of Saudi Arabias top cultural and lifestyle hubs the development is comprised of a stunning marina offering a yacht club commercial retail and dining options as well as an 18hole championship golf course. The development will boast 149 guest rooms and suites alongside elevated dining offerings including three restaurants two lounges a signature Manor Club and a central hub featuring authentic eateries. Additional recreational spaces will include event pavilions and Asaya Rosewoods integrative wellbeing concept consisting of seven treatment rooms a gym two movement studios and a yoga pavilion.