IT Support
IT Support
Posted on :
29-09-2024
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Job Description
Position Information Type: Fulltime Role IT Support Location Irving TX (Onsite)
Job description
- Experience in the implementation maintenance and analysis of data center facilities hardware communications infrastructure strategies tools and effective troubleshooting techniques
- Background on enterprise data center facilities and infrastructure environments such as PDUs RPPs network and SAN infrastructures
- In depth knowledge on complex Enterprise class internetworked environments involving a combination of switched routed shared Ethernet Twin Ax 100GigE 25GigE10GigE GigE 100M and 10M token ring SAN and wide area connectivity
- Strong knowledge of WAN technologies OCx DSx subnetting and TCPIP protocol a must
- Extensive knowledge of trouble ticketing systems change control Project processes and associated tools
- Analytical Problem Solving Proven logical problemsolving techniques with extensive experience in high stakes system troubleshooting data center facility management and telecommunications
- Project management experience
- Financial Services industry knowledge a plus
- Excellent communication and writing skills a must
Responsibilities
- Installing deinstalling relocating all distributed systems and network hardware CSUs DSUs routers switches encryptors firewalls etc in the Americas Data Centers within the internal service level mandates
- Installing deinstalling extending relocating testing all carrier circuits to the network hardware
- Installing deinstalling relocating all patch cabling for systems and network hardware
- Installing deinstalling relocating all Data Center hardware
- Coordinate cabinet power circuit and patch infrastructure installations various facilities electrical and communications vendors
- Coordinate of network component configurations
- Coordinate and Install SAN cabling infrastructure
- Manage network ports and assist with the management of all consumable items cables labels tie wraps rail kits etc
- Maintaining the integrity of the data center facilities systems and communications environments through general housekeeping and best operations practices
- Provide handson break fix level 2 support for the data center systems and communications environments
- Coordinating and approving data center infrastructure change controls
- Ensuring compliance with data center standards policies and processes for all non DCSD sponsored changes
- Performing required compliance activities
- Producing network consumables updates and contributing to weekly management reports
- Coordinate activities in support of all projects and technical requests within the Americas Data Centers
- Manage CTI approved third party vendors in support of local regional business service commitments and to assure adherence to Corporate and CTI standards
- Provide clear and detailed turnover to next shift workers for continuity
- Media Management duties including the following
- Performing daily tape ejects to increase current day processing capacity
- Monitoring of tape related console messages
- Managing all daily adhoc tape job requests and scratch activity
- Managing all physical and electronic vaulting activity
- Manage tape destruction process ensuring all proper documentation has been recorded and approved
- Monitoring scratch levels on display screens online library web specialist or visually monitoring panel on libraries
- Replacing all damaged media
- Minor to moderate problem determination
- Monitoring of tape related console messages working with the global command center and the onsite hardware teams
- Performing daily health checks on all libraries including virtual subsystems grid clusters and error exception system logs
- Provide assistance when required to ensure that the highest level of customer satisfaction is maintained
Skills
- CiscoNetworkAdministration
Employment Type
Full Time
Key Skills
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