Customer Experience Engineer
Customer Experience Engineer
Posted on :
29-09-2024
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Job Description
DescriptionAs a Customer Experience / Support Engineer at our company your key responsibilities will include:
- Researching diagnosing troubleshooting and resolving customer issues promptly and accurately.
- Providing 2nd and 3rd level support for complex and technologyspecific issues related to our products and platform.
- Following standard procedures to escalate unresolved issues to appropriate internal departments.
- Monitor and proactively solve issues within our cloud platform.
Qualifications
- Minimum 2 years of relevant experience.
- MS/BS degree in Computer Science Engineering or equivalent preferred.
- Excellent written and verbal communication skills in English; knowledge of Dutch is a plus.
- Experience with service and application support.
- Familiarity with ITSM applications and support processes (ITIL).
- Proficiency in Atlassian products (JIRA Confluence and Bitbucket).
- Knowledge of Networking Cloud platforms (Azure) and cybersecurity experience is a plus.
- Familiarity with Linux and Windows server environments.
- Knowledge of SQL and scripting.
- Familiarity with Kubernetes clusters.
- Experience in deploying microservices using Helm charts is a plus.
Employment Type
Full Time
Key Skills
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