Project Coordinator Compliance Communications and - International Organization for Migration

Position Title : Project Coordinator (Compliance Communications and
Cultural Orientation)

Duty Station : Doha Qatar
Classification : Professional Staff Grade P3

Type of Appointment : Fixed term one year with possibility of extension
Estimated Start Date : As soon as possible

Closing Date : 03 October 2024

Established in 1951 IOM is a Related Organization of the United Nations and as the leading
UN agency in the field of migration works closely with governmental intergovernmental and
nongovernmental partners. IOM is dedicated to promoting humane and orderly migration for the
benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and
inclusion at IOM at confidential

Applications are welcome from first and secondtier candidates particularly qualified female
candidates as well as applications from the nonrepresented member countries of IOM. For all
IOM vacancies applications from qualified and eligible firsttier candidates are considered
before those of qualified and eligible secondtier candidates in the selection process.

For the purpose of this vacancy the following are considered firsttier candidates:

1. Internal candidates
2. Candidates from the following nonrepresented member states:
Antigua and Barbuda; Barbados; Comoros; Congo (the); Cook Islands;
GuineaBissau; Holy See; Iceland; Kiribati; Lao Peoples Democratic
Republic (the); Madagascar; Marshall Islands; Micronesia (Federated
States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia;
Samoa; Sao Tome and Principe; Solomon Islands; Suriname; The Bahamas;
Tonga; Tuvalu; Vanuatu

Second tier candidates include:

All external candidates except candidates from nonrepresented member states.

Context:

The United States Refugee Admissions Program (USRAP) operates worldwide with a target of
providing resettlement opportunities to thousands of refugees each year. IOM provides a range
of services and support to the USRAP including but not limited to case processing migration
health assessments cultural orientation training organized transportation and administration of
a travel loan and collections program. The Department of Mobility Pathways and Inclusion
specifically the Resettlement and Movement Division (RMM) has the organizational
responsibility to provide direction oversight and guidance to IOMs global support to all
resettlement programs.

Under the USRAP Resettlement Support Centers (RSCs) provide critical support and
processing assistance for resettlement to the US. As part of an MOU between IOM and the
United States (US) State Department Bureau for Population Refugees and Migration (PRM)

IOM manages several RSCs which prepare applications for adjudication by and provide support
to visiting US Citizenship and Immigration Services (USCIS) officers facilitate security and
medical screenings provide information about arriving individuals to resettlement agencies in
the US and offer Cultural Orientation (CO) training to individuals departing for the US.

Under the overall supervision of the Senior Site Lead (USRAP) in Doha Qatar and the direct
supervision of the Senior Project Coordinator (Camp Al Sayliyah (CAS) Qatar) in Doha Qatar
the Project Coordinator (Compliance Communications and Cultural Orientation) is responsible
for Compliance Communications and Cultural Orientation activities for RSC Qatar.

Core Functions / Responsibilities:

1. Provide daily management and supervision of RSC Middle East and North Africa (MENA)
Communications and Cultural Orientation (CO) activities providing training assigning duties
and giving feedback to staff members on their performance on a regular basis to ensure high
quality work and the accurate completion of compliance activities.

2. Oversee training activities for RSC MENA staff members including overseeing or serving as
the USRAP Training Focal Point in close coordination with the HRBusiness Partner overseeing
or leading the identification of training needs and professional development opportunities within
the RSC MENA ensuring trainings are planned organized and administered delivering
trainings recommending and implementing changes to training curricula and techniques and
developing new training packages.

3. Draft and update Standard Operating Procedures (SOPs) prepare and develop reports
presentations talking points and briefings on activities for the RSC IOM Country Offices
Regional Offices the USRAP Global Management Team IOM Headquarters RSC Partners and
PRM and oversee or undertake a wide range of special and generally independent projects
serving all RSC pillars and remote processing sites as well as RSC management and IOM
departments that are outside of but support RSC MENA activities.

4. Oversee activities related to atrisk persons such as children the elderly persons with
disabilities persons affected by sexual and genderbased violence (SGBV) and lesbian gay
bisexual transgender and intersex (LGBTI) persons including identifying and reporting on
atrisk cases initiating and monitoring expedites drafting and updating Standard Operating
Procedures (SOPs) and tools acting as the protection liaison with partners processing COPE
cases providing training on interviewing atrisk persons counselling minors and analysing or
completing documentation on minors.

5. Monitor and track communication about potential fraud and malfeasance handle fraud
allegations following internal guidance and instructions from the RSC management and the
Ethics Office at IOM Headquarters regularly review and assess RSC processes and policies
and suggest mechanisms to mitigate risks and to prevent and detect fraud and malfeasance
provide staff members with related training and report regularly to RSC management on
statistics and trends.

6. Provide technical assistance guidance and information on changes to workflows and
procedures to staff members in accordance with START (USRAP Refugee Processing System)
USCIS PRM Program Announcements and internal SOPs.

7. In accordance with changes to CO activities develop CO curriculum and guidelines as well
as improvements made to COrelated activities for all resettlement countries regularly update
RSC MENA CO guidance and ensure CO staff members are fully trained on all curriculum and
countryofresettlement updates.

8. Ensure communications with program beneficiaries are accurate efficient timely sensitive
and compliant with program guidelines by monitoring CO classes American Corner Sessions

and Case Consultations; troubleshooting issues that arise as needed.

9. Maintain close contacts with program beneficiaries when needed and ensure communications
with program beneficiaries are accurate efficient timely sensitive and compliant with program
guidelines by monitoring incoming and outgoing communications reviewing templates in
English creating and implementing information campaigns as necessary and troubleshooting
backlogs or other communication issues as needed.

10. Improve beneficiary access to information efficient responses and efficient application and
case processing by identifying gaps and delays in communication systems and program steps
and responding to those gaps and delays by enhancing existing communication tools such as
the web site correspondence software and the telephone switching station or identifying and
implementing better communication tools including those that can automate program tasks.

11. Act as the primary liaison between RSC MENA Compliance Communication and Cultural
Orientation staff and RSC MENA management. Promote clear and positive communication
between various RSC units handling compliance activities by encouraging dialogue between
unit supervisors. Collaborate with wider IOM Qatar CO and RSC MENA CO counterparts on
RSC compliance issues. Keep management well informed of achievements and challenges.

12. In coordination with the Project Manager and Deputy Project Manager RSC MENA liaise
with external partners including the Refugee Processing Center (RPC) the United Nations High
Commissioner for Refugees (UNHCR) the Bureau of Population Refugees and Migration
(PRM) US Embassy representatives other US government representatives and legal
representatives on compliance issues as needed and to respond to sensitive or highprofile
inquiries related to expedited or atrisk program beneficiaries.

13. Maintain and ensure the confidentiality and integrity of all RSCrelated information by
implementing control procedures in line with USRAP standards of conduct and data protection
rules. Alert the Project Coordinators RSC MENA of any noncompliance to SOPs or codes of
conduct by RSC staff members.

14. Organize coordinate and prepare travel on duty (TDYs) and shortterm assignments (STAs)
of IOM staff members. Resolve administrative and logistical challenges related to their TDYs
including housing transport working space and work equipment issues.

15. Perform such other duties as may be assigned.

Required Qualifications and Experience:

Education

• Masters degree in Social Science International Relations Regional Studies or a related field

• University degree in the above fields with seven years of relevant professional experience.

Experience

• Supervisory or management experience within USRAP Cultural Orientation (CO) or CO

• Minimum of two years experience working with a US Resettlement Agency national office or

• Teaching training and curriculum development experience;
• Experience handling logistics in processing locations is an advantage;
• Excellent communication interpersonal and writing skills;
• Excellent computer skills and proficiency in spreadsheet and database applications;

• Sound knowledge IOMs administrative budgetary financial and business rules and practices;
• Ready willing and able to travel extensively to monitor CO programme activities throughout

• Experience working with highprofile atrisk and sensitive program beneficiaries and

• Call center experience or experience working with innovative communication systems and

• Demonstrated proficiency with START (USRAP Processing System).

Skills

• Takes responsibility and manages constructive criticism;
• Works effectively with all clients and stakeholders;
• Promotes continuous learning; communicates clearly;
• Takes initiative and drives high levels of performance management;
• Plans work anticipates risks and sets goals within area of responsibility;
• Displays mastery of subject matter;
• Contributes to a collegial team environment;
• Incorporates genderrelated needs perspectives and concerns and promotes equal gender

• Displays awareness of relevant technological solutions;
• Works with internal and external stakeholders to meet resource needs of IOM;
• Delivers on set objectives in hardship situations;
• Effectively coordinates actions with other implementing partners; and
• Works effectively with local authorities stakeholders beneficiaries and the broader community

Languages

IOMs official languages are English French and Spanish. All staff members are required to be
fluent in one of the three languages.

For this position fluency in English is required (oral and written). Working knowledge of another
official UN language (Arabic Chinese French Russian and Spanish) is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process
which may include written and/or oral assessments.

Notes

1 Accredited Universities are the ones listed in the UNESCO World Higher Education Database
(confidential

Required Competencies:

Values all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural

• Integrity and transparency: Maintains high ethical standards and acts in a manner

• Professionalism: Demonstrates ability to work in a composed competent and committed

• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others makes people feel safe respected and fairly

Core Competencies behavioural indicators level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve

• Delivering results: Produces and delivers quality results in a serviceoriented and timely

• Managing and sharing knowledge: Continuously seeks to learn share knowledge and

• Accountability: Takes ownership for achieving the Organizations priorities and assumes

• Communication: Encourages and contributes to clear and open communication. Explains

Managerial Competencies behavioural indicators level 2

• Leadership: Provides a clear sense of direction leads by example and demonstrates the

• Empowering others: Creates an enabling environment where staff can contribute their best

• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organizations goals and

• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

IOMs competency framework can be found at this link.

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Competencies will be assessed during a competencybased interview.

Other:

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding
confirmation.

This selection process may be used to staff similar positions in various duty stations.
Recommended candidates endorsed by the Appointments and Postings Board will remain
eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are nonrepresented in
the Professional Category of staff members. For this staff category candidates who are
nationals of the duty stations country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment
accreditation any residency or visa requirements and background verification and security
clearances. Subject to certain exemptions vaccination against COVID19 will in principle be
required for individuals hired on or after 15 November 2021. This will be verified as part of the
medical clearance process.

Vacancies close at 23:59 local time Geneva Switzerland on the respective closing date. No
late applications will be accepted.

How to apply:

Interested candidates are invited to submit their applications via PRISM IOM eRecruitment
system by 03 October 2024 at the latest referring to this advertisement.

IOM only accepts duly completed applications submitted through the IOM eRecruitment
system. The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information please refer to: confidential

Posting period:

From 20.09.2024 to 03.10.2024

No Fees:

IOM does not charge a fee at any stage of its recruitment process (application interview
processing training or other fee). IOM does not request any information related to bank
accounts.

Requisition: VNProject Coordinator (Compliance Communications and Cultural Orientation)
(P3) Doha Qatar () Released
Posting: Posting NC() Released