Quality Support Operator 1
Quality Support Operator 1
Posted on :
28-09-2024
Employer Active
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Description:
As an Outbound Call Representative you will be responsible for:
Support product recalls by:
o Contacting customer through multiple means of communication including a minimum of 10 calls per hour using an online phone system
o Ensuring 100% customer response
o Monitoring and maintaining effective documentation of recall receipts
Collecting and documenting customer emails for future contact
Following good documentation practices to record all interactions with customers
Being a team player within a support team and sharing your knowledge and experience with your other team members
This position may suit you best if you are familiar with what is below and would like to do develop your career with Healthineers
Genesys phone system
Have prior customer service experience
Required skills to have for the success of this role
A positive professionally and high energy approach to customer interactions
The ability to track customer responses and organize to meet predetermined targets
Working knowledge of Microsoft Excel Office and Word
The ability to follow processes and written phone scripts
No travel is required
Support product recalls by:
o Contacting customer through multiple means of communication including a minimum of 10 calls per hour using an online phone system
o Ensuring 100% customer response
o Monitoring and maintaining effective documentation of recall receipts
Collecting and documenting customer emails for future contact
Following good documentation practices to record all interactions with customers
Being a team player within a support team and sharing your knowledge and experience with your other team members
This position may suit you best if you are familiar with what is below and would like to do develop your career with Healthineers
Genesys phone system
Have prior customer service experience
Required skills to have for the success of this role
A positive professionally and high energy approach to customer interactions
The ability to track customer responses and organize to meet predetermined targets
Working knowledge of Microsoft Excel Office and Word
The ability to follow processes and written phone scripts
No travel is required
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
