Network Engineer
Network Engineer
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Job Description
Certified Network Engineer
MI Detroit OnSite
Specific Responsibilities of this Position:
Providing enduser network infrastructure and application support through creative thinking and latitude is the key to success in this role. Support for end users involves a growing set of tools and software that allows remote analysis and resolution of problems. It is also common for support agents to visit manufacturing floors for inspections and troubleshooting as well as to interact with different production team members and executives. Employees will be on their feet throughout the day lifting climbing and maneuvering stairs and ladders to reach screenguarded areas.
Provide production shift support by operating as a focal point to address all IT related requests and coordinate resolution of IT related incidents. The shift you work (1st 2nd 3rd) depends on the plant/location where you work and can vary.
Build and support EndUser Devices (PCs Printers Scanners Mobile Phones VOIP phones Motorola Radios and Tablets)
Use remote PC management tools to assist users and other corporate IT tools to perform software patching/installation asset management and change management functions
Support all GM managed LAN WAN and WLAN network infrastructure including GM managed Supplier networks distributed antenna system (DAS) for mobile phones and plant radio systems.
Support the incident management process to coordinate issue resolution
Support the label printing process at locations where IT has responsibility
Complete assigned IT project tasks. Projects are highly centralized/owned by other IT teams however we play an integral role in sitelevel implementation and
Work with our Business Partners to ensure their IT needs are met. Interact with all levels of the workforce from hourly union production workers up to plant executive leadership
Minimum Qualifications
Support users at multiple physical sites flexibility to work weekend production overtime as needed and flexibility to work multiple shifts depending on the plant location and production schedule (shared with other members of the team).
37 years of experience supporting enduser devices/networks in Information Technology
Cisco LAN/WAN infrastructure knowledge
Ability to develop relationships with business partners and team members through analytical skills communication and interpersonal skills.
Demonstrate initiative beyond the assigned work to improve output and/or assist others
Preferred qualifications:
Ability to maintain analyze troubleshoot and repair enduser equipment (PCs laptops printers scanners tablets Motorola PushtoTalk radios and phones) computer peripherals and network connections.
Ability to support Windows PCs and peripherals
Knowledge of client hardware use repair and replacement
Knowledge of Client Operating Systems (Windows 10 Windows 11)
A working knowledge of Microsoft Office products (SharePoint Edge Teams OneDrive OneNote Yammer Excel Word PowerPoint).
Familiarity with remote PC management tools (VNC VPN RDP Bomgar)
Working knowledge of Cisco routers switches and wireless access points as well as network sniffers and analyzers (Wireshark) cable testers and IT security fundamentals.
Protocols such as VLANs NAT/PAT VPNs IPsec and TCP/IP
Troubleshooting skills for Layer 14 switching and routing
Technical knowledge of data video and voice network services
Basic understanding of Active Directory management
Knowledge of ITIL concepts including Incident Management Change Management IT Asset Management Release Management Service Request Management Service Desk.
A working knowledge of ServiceNow
Work Site Description: Vehicle and Battery Assembly Plant
Preferred Work Schedule: Primary 2nd and 3rd shift coverage
Secondary 1st shift coverage
Weekend work Saturday and Sunday
Employment Type
Full Time
