Customer Experience Specialist German
Customer Experience Specialist German
Posted on :
27-09-2024
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1 Vacancy
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Job Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Germanspeaking Customer Experience Specialist tojoin a brandnew team for a Fintech company.
Position: Customer Experience Specialist
Location: Valencia Spain
Employment type: Fulltime (39h)
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Communicate withcustomers through various channels such as phone email chat and social media
- Showcase extraordinary communication skills such as listening empathy and can personalize every customer conversation
- Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
- Identify and address customer needs to escalate internally to improve and/or develop processes
- Thrive for skyhigh performances focusing on the most important KPIs: Customer Satisfaction quality and productivity
- Maintain customer satisfaction and retention through impactful customer experience
REQUIREMENTS:
- ExcellentGerman (C2) speakers with C1 English level
- Smart and enthusiastic problemsolver with a keen eye for customer service
- Calm and empathetic when dealing with (difficult) customers
- Curious and love to investigate and use their creative problemsolving skills to ensure customer satisfaction
- Targetdriven and trying to exceed expectations
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Shifts between 9:00 and 23:00 here the preference is to have some people dedicated for the late night shift (14:00 23:00).
- Fulltime contract of 39 hours per week
- Fully onsite (no remote work possibilities)
- Being a part of a dynamic and international team (25 nationalities)
- Benefit program which includes free breakfast/lunch sports classes Spanish classes Friday drinks and the coolest team events
- High performance culture to kickstart your career and potentially grow within the organization
- Support with the Spanish administration
Employment Type
Full Time
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