drjobs Desktop Support Engineer

Desktop Support Engineer

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Job Location drjobs

Alexander City - USA

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Job Description

JOB DESCRIPTION

Must Have:

Service Now Tool Active Directory SCCM (Microsoft Configuration Manager). Imaging / autopilot Intune / iPhones Office 365 Windows10 / 11 Video Conference room support. Printer Issues Hardware Troubleshooting Blue Screen Error / Hardware Issues Encryption Network Support.

Overview:

We are seeking a skilled Desktop Support Technician to join our IT team. As a Desktop Support Technician you will be responsible for providing technical support and troubleshooting assistance to our employees. This is a great opportunity to utilize your knowledge of network administration technical support and IT support to ensure the smooth operation of our organizations computer systems.

Responsibilities:

Provide desktop support to endusers including troubleshooting hardware and software issues

Install configure and maintain computer systems and peripherals

Set up and troubleshoot network connectivity for desktops and laptops

Manage user accounts and permissions in Active Directory

Assist with software installations and upgrades

Respond to help desk tickets in a timely manner and provide resolution or escalate as necessary

Collaborate with team members to resolve complex technical issues

Document technical procedures and solutions for future reference

Qualifications:

Proven experience as a Desktop Support Technician or similar role

Strong knowledge of network administration technical support and IT support principles

Proficiency in operating systems such as Windows Linux and Mac OS

Familiarity with office productivity software (e.g. Microsoft Office)

Experience with SCCM Remedy or ServiceNow ticketing systems is a plus

Knowledge of VPN technologies and remote access tools

Excellent problemsolving skills and attention to detail

Strong communication and interpersonal skills

Employment Type

Full Time

Company Industry

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