GCP Platform Support Engineer
GCP Platform Support Engineer
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Job Description
GCP Platform Support Engineer resource to assist our customer with a focus on optimizing the health and performance of their Google Cloud Platform (GCP).
Duration: 12 Months possibility to extend
Designation: Hybrid 2 days a week on site Available for 24/7 support schedule
Location: Toronto CAN Mt Laurel NJ or New York City NY
Pay rate : $65 to $70
Position Overview:
In this role youll be the guardian of the Google Cloud Platform (GCP) environment focusing on optimizing its health and performance. Your expertise in Kubernetes Engine will be crucial as youll oversee the management and security of our containerized applications. This includes ensuring efficient resource allocation and adherence to best practices for container deployments. Additionally youll be responsible for monitoring the performance and availability of GCP at a platform level proactively identifying and resolving any potential issues.
Roles and Responsibilities:
- 24/7 Oncall support for GCP Public Cloud Operations.
- Responsible for Development to Production Cloud PaaS/IaaS support and processes. This is to ensure quality performance and availability of Public Cloud services.
- The successful candidate must have demonstrated ability to learn new technologies and processes resolve incidents and solving problems by collaborating with others.
- The candidate will be responsible for providing operational support for platforms and infrastructure hosted on clients Public Cloud. The role requires familiarity with ITIL processes (change incident and problem) and availability for offhours escalated support.
- Provide planning communication and reporting of daytoday ticket metrics and longer term tactical objectives.
- Level 2 support of business line Cloud infrastructure including PaaS/IaaS/Containers across all production and test environments.
- Manage nonstandard/complex P1 P2 (Major Incidents) and P3 and P4 incidents and service requests.
- Ensure customer service satisfaction and enable continuous improvements.
- Oversee higher complexity operational and preventive maintenance tasks.
- Manage complex remedial and unscheduled urgent changes.
- Able to be accessible via a mobile device to support oncall escalations.
- Drive root cause analysis on repeatable incidents to help prevent issues in the future.
- Creation of support documentation and scripts.
- Oversee vendors service delivery and escalation.
- Provide operational consultancy for futurestate technologies.
- Support change management process.
- Prioritize activities to align with compliance regulatory requirements and business objectives.
- Keep informed of technology solutions initiatives and IT direction to provide strong support to the businesses.
- Required Skills:
- Strong to expert knowledge of supporting GCP including GKE workloads.
- Thorough problem determination skills to troubleshoot and resolve business application issues.
- Knowledge with OS technologies (Windows RedHat Linux).
- Familiar with CI/CD tools such as Github Jenkins etc.
- DevOps and Agile understanding.
- Working knowledge of Local Area Networks (LAN) and Wide Area Networks (WAN).
- Comfortable with working in a rapidly changing technically complex environment.
- Knowledge of scripting languages and tools such as Python JavaScript Powershell Bash.
- Comfortable with the Agile methodology.
- The successful applicant must have a solid understanding of Incident Change and Problem Management methodologies as well as solid experience in a large highperformance production environment
Employment Type
Full Time
