Quality yst German Speakers
Quality yst German Speakers
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Monitor and audit the quality of customer interactions for assigned CSAs conducting root cause analysis.
- Provide feedback and coaching to CSAs sharing actionable insights to improve performance and track the efficacy of feedback.
- Support CSA quality performance improvement in alignment with Operation Teamlead priorities focusing on quartile management.
- Participate in internal and external calibration sessions and joint call monitoring with customers and stakeholders.
- Contribute to comprehensive Quality reporting.
- Identify improvement areas to enhance quality standards and customer experience through insightful observations.
- Participate in production activities by taking calls and supporting escalation and realtime support groups.
- Engage in training programs to develop a deeper understanding of client and business expectations and to facilitate continuous growth.
- German C1 or Fluent proficiency in German with manageable English skills (B1 or better) for documentation and system logging.
- Exceptional attention to detail and the ability to maintain accuracy.
- Strong data analytics problemsolving skills and a continuous improvement mindset.
- Excellent communication and interpersonal skills.
- Advanced computer proficiency with the ability to multitask across various systems and applications.
- Optimistic friendly and selfmotivated personality with a serviceoriented and problemsolving approach.
- Ability to work in a team environment.
- Flexibility to work shift hours within the lines operating schedule of 7 AM 11 PM Monday to Sunday (40 hours per week).
- No issues in a background check including no criminal record or default payment annotations.
- A dynamic and diverse role in a modern pleasant environment.
- Opportunities for personal and professional development.
- Shifts within the operating hours of 7 AM 11 PM Monday to Sunday for a total of 40 hours per week.
customer,customer service,german proficiency,german,problem-solving,multitasking,teamwork,skills,data analytics,computer proficiency,flexibility,communication,english proficiency,attention to detail,interpersonal,advanced
Employment Type
Full Time
