IT Support Sales Engineer - Helpdesk ServiceDesk Work from home
IT Support Sales Engineer - Helpdesk ServiceDesk Work from home
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Job Description
ARE YOU OUR NEXT TEAM MEMBER
Do you love technology creating solutions for customers and providing excellent experiences Do you thrive in a fast paced technical client focused and challenging position Do you fill your bucket by helping others have a better day Do you have experience in tech support field support customer service or computer support Yes Great! keep reading!
ABOUT US
Established in 2009 EasyITGuys is a familyowned technology company that has been providing exceptional IT services to a diverse range of clients. From families facing technology challenges to businesses with hundreds of employees. Headquartered in Polk County Wisconsin we extend our services to clients across the United States. Our commitment is to offer highquality service and support tailored IT solutions and proactive cybersecurity measures. We embrace every day as an opportunity to be the best while having fun!
Learn more about us at this links: About Us (mission vision company values) Client Ticket Surveys and Public Reviews (Google Facebook BBB Yelp)
Connect with us: Facebook Linkedin Google X (Twitter) and Instagram
THE OPPORTUNITY
Type: Hourly (FullTime)
When: MondayFriday 8AM to 4:30PM CST or 9AM 5:30PM CST (depends on our current staff and needs)
Where: Work from Home (BUSINESS or CONSULTANT TEAM)
What: IT Sales and Support Engineer/Consultant/Specialist (Depends on team and role)
Day to Day: In this role you will play a pivotal role in delivering cuttingedge technologies to businesses with the occasional assistance to home users subscribed to our premium home support experience. Your daily tasks will include providing enduser support recommending IT solutions and addressing client dilemmas with innovative software solutions. The focus of your role is to ensure an exceptional IT experience for our clients striking a balance between sales and support responsibilities throughout the work week. This role involves working closely with businesses generally on a billable hourly rate to solve their technical obstacles. Building and maintaining strong relationships with clients is a key aspect of the job. You will continuously expand your knowledge base encountering new learning opportunities each day. Our commitment to a positive worklife balance complements the fastpaced nature of this role. Collaborate with us and together we can achieve anything!
REQUIRED SKILLS OR EXPERIENCE
35 years of related work experience at a MSP or MSSP
Active Directory and Group Policy experience
Strong Sales and Customer Relationship Skills
Proficient with Windows Operating Systems Microsoft Office Windows Server and VPN Configuration
Ability to troubleshoot software issues
Office 365 proficient
Excellent communications skills and the ability to instruct nontechnical users
Willingness to work as part of a team to deliver quality service to our clients
Time management and task prioritization skills
Experience performing onsite services and projects
BONUS POINTS PREFERRED SKILLS
Cisco/Datto switches and SonicWall/Watchguard Firewalls
60 WPM
Powershell and command line (scripting)
Platform experience in: Auvik Connectwise Automate Connectwise Control Acronis Repairshopr IT Glue
ITIL best practices followed
Certifications
AS/BS Degree
WHAT YOU CAN EXPECT
Generous Coverage for Medical Dental and Vision Coverage
Competitive Pay & Incentives (Profit Sharing)
Experience Experience and more experience (did we say experience)
Room for promotion (Different support teams and positions)
Small Business Experience (your opinion is heard and valued)
Paid Time Off (Vacation/Sick Time/Personal Time)
Paid Holidays
401K Plan
Exciting and fast paced work environment
Company Incentives and Perk programs
Were located at 344 North Washington Street in downtown Saint Croix Falls WI on highway 87. We are open Monday through Friday 10 A.M. to 6 P.M and Saturdays from 10AM to 2PM
Employment Type
Full Time
