DMAS - Technical Support yst 4 - 100 ON SITE
DMAS - Technical Support yst 4 - 100 ON SITE
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1 Vacancy
Job Description
Engagement Type
Contract
Short Description
Technical Support Analyst 4
ON SITE REQUIRED: 5 days/week
Complete Description
DMAS is seeking a local candidate for an onsite technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment.
100% ON SITE Required from Day 1. Parking is NOT provided for contractors
ABOUT THE ROLE
Duties and Responsibilities:
Onboarding and offboarding both new and separating employees
Supports and maintains user account information changes including system access rights security and system groups
Manages and monitors customer IT issues using helpdesk tools Keystone Edge (KSE) Shared Email Inbox and SharePoint.
Provides support over the phone in person and using remote control tools
Acts as a liaison to ensure the delivery of highperformance IT support services
Works directly with customers to assist in managing and fixing software and application issues on desktops laptops tablets printers and copiers
Provides recommendations to management for the improvement of systems and processes
Provides troubleshooting and root cause analysis of software hardware network and system issues and escalates as needed to the appropriate resource
Installs maintains relocates and assists in testing and upgrading of new and existing hardware and software(must be able to lift up to 50lbs)
Performs software installations manually and via automated deployment tools and command line scripting
Creates documentation of work processes and procedures and creates job aids for internal staff
Required Skills:
Strong customer service skills with a Customer First attitude
Extensive skills and experience in desktop products including but not limited to Windows 11 SharePoint OneDrive Teams and Microsoft Office 365
Ability to utilize troubleshooting tools and skills in managing and administering desktops laptops tablets and phones
Excellent research and investigative skills
Knowledge and experience in Active Directory Group Policy (GPO) remote support tools basic networking
Experience in working with help request tracking and reporting tools
Knowledge of IT concepts and trends and new technologies
Ability to troubleshoot hardware and software issues and communicate solutions to customers both verbally and inwriting
Ability to communicate effectively verbally and in writing with individuals and groups
Basic understanding and knowledge of software packaging and deployment
Required/Desired Skills
Questions
Employment Type
Full Time
