CRM executive
CRM executive
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Job Description
As a CRM Executive you will be responsible for managing customer relationships through both voice and nonvoice communication channels. Your role will involve engaging with customers to address inquiries resolve issues and provide information about our products and services ensuring a high level of customer satisfaction.
Key Responsibilities:
Voice Responsibilities:
Customer Engagement: Handle inbound and outbound calls to assist customers with their queries and provide support.
Issue Resolution: Address customer complaints and issues effectively ensuring timely resolution.
Sales Support: Promote products and services during calls upselling where appropriate.
NonVoice Responsibilities:
Email and Chat Support: Respond to customer inquiries through email and chat platforms in a timely manner.
Documentation: Maintain accurate records of customer interactions and feedback in the CRM system.
Data Entry: Input customer information and updates into the database ensuring accuracy and confidentiality.
Customer Engagement,sales supportive
Employment Type
Full Time
