Systems Scheduler Contract Support Administrator
Systems Scheduler Contract Support Administrator
Posted on :
27-09-2024
Employer Active
1 Vacancy
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Job Description
Key Purpose of the Job:
Working as part of a National Team located regionally the person will be responsible for the day to day tasks of the service delivery teams and be able to organize engineers diarys provide efficient planning of corrective preventive and project works. Close out works on the company s CRM management system.
Key Job Responsibilities:
Efficiently managing engineer s daily diaries
Taking calls and booking maintenances and corrective calls along with any other business enquiries
Liaise with national accounts on Service and Call Out delivery.
Liaising with engineers to ensure deadlines are kept.
Advise customers/ national accounts of ETA s where required.
Meeting goals and daily targets.
To ensure prompt and accurate processing of customer requests whether received by telephone written correspondence and electronically via email and web portals.
Bank Holidays and absence cover where required.
Completion of Invoices for the department
Answer the telephone and taking messages where appropriate.
To assist in the development and maintenance of effective administrative procedures and systems appropriate to the needs of the service department
Updating trackers and spreadsheets in a timely manner.
Updating database and keeping information up to date.
Ensure line manager is made aware of developments problems and other issues affecting the performance of service department.
Update Engineer on Call Rota and distribute.
Requirements
Essential requirements for the job
Excellent coordination skills and highly organized.
Excellent administration skills
Highly skilled in the use of all office IT packages (Microsoft Word / Excel / PowerPoint/ Email and Internet)
Proven track record of good organizational skills (including time management prioritizing) Ability to work under pressure.
Excellent interpersonal skills and able to build and maintain relationships at all levels.
Excellent communication skills verbal and written.
Be a good team player willing to provide cover and support where necessary.
Desirable requirements for the job
Experience in a service delivery environment would be an advantage.
Employment Type
Full Time
Key Skills
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