Senior Customer Support Specialist
Senior Customer Support Specialist
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Job Description
About us
RavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPacks products allow clients to enhance returns reduce risk and increase efficiency by systematically incorporating the effects of public information in their models or workflows. Our clients include the most successful hedge funds banks and asset managers in the world!
We are looking for a Senior Customer Support Specialist to join RavenPacks Customer Success team in Marbella.
As a Senior Customer Support Specialist you will work with the Sales and Customer Support teams supporting a global client base consisting of the worlds top banks and hedge funds.
Responsibilities as a Senior Customer Support Specialist:
- Supporting both new trials and our existing clients by developing a thorough understanding of our API products and service offerings
- Write Python scripts to help enhance and troubleshoot customer interactions in connecting retrieving and managing data with the RavenPack API
- Creating scripts that mirror typical client workflows in order to improve onboarding and debugging efficiency
- Provide technical guidance to customers using tools such as Python Jupyter notebooks and SQL
- Resolve technical issues in a timely manner using available resources within the company
Requirements:
- Demonstrated expertise in writing Python code capable of efficiently developing solutions to complex problems
- Proficiency in working with development frameworks like Jupyter Notebooks and Streamlit
- Experience with Pythonspecific tooling and concepts like Pydantic & Poetry.
- Proven ability to investigate and provide thorough yet concise answers to clients intricate questions showcasing a strong problemsolving aptitude
- Excellent verbal and written communication skills adept at conveying technical concepts clearly and effectively to clients
- Natural aptitude for troubleshooting coupled with prior experience in collaborating across different teams to resolve technical issues efficiently
Desirable:
- Previous experience working in a fintech or a SaaS company.
- Major or experience in Finance or Business
Whats in it for you:
- International Culture: With its headquarters in Marbella Spain and presence in New York and London RavenPack takes pride in being a truly diverse global organization.
- Competitive Salary: In RavenPack we believe that your time and experience need to be fairly rewarded.
- Free Company shuttle bus from Malaga Fuengirola La Riviera and Estepona.
- Continuous learning: We provide the support needed to grow within the team.
- Innovation: Innovation is the key to our success so we encourage you to speak up and tell us about your vision.
We are an equalopportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Employment Type
Full Time
