SRE Delivery Manager
Location: Dallas TX (Hybrid)
Project Duration: 6 Months
Responsibilities:
Governance & Oversight: Provide oversight and governance for various SRE
activities in Pods 57.
Incident Management: Track daytoday incidents and work towards their resolution.
Backlog Management: Manage the backlog for LTCM focusing on platform
reliability and availability from an SRE perspective.
Ownership of Platform Incidents: Assume endtoend ownership of
platformrelated incidents coordinating support from various teams and Pods and
driving progress.
Priority Decision Making: Make priority decisions in collaboration with the Product
Owner (PO) and Principal Engineer regarding Product & SRE features.
Service Level Objectives (SLOs) and Error Budgets: Manage SLOs and error
budgets for platforms.
Technology Trials & Proof of Concepts (POCs): Own technology trials and POCs
create evaluation plans and liaise with external vendors.
Reporting: Publish reports and update key stakeholders on the status of SRE
implementations.
Collaboration: Work with legacy Pods (14) and other organizations (e.g. Chofer) to
identify key product and SRE features and define the SRE roadmap.
Process Streamlining: Streamline incident problem and change management
processes; ensure compliance among all SREs and take remedial actions as
necessary.
Training Needs Identification: Identify SRE training needs across the program and
coordinate relevant training programs.
Deliverables:
Process Flows: Mentor and provide knowledge transfer to client project team
members.
Project Deliverables: Participate as a primary co or contributing author on any
project deliverables related to assigned responsibilities.
Data Conversion & Maintenance: Participate in data conversion and maintenance
efforts.
Best Practices & Solutions: Offer best practice and industryspecific solutions.
Creative ProblemSolving: Advise and offer alternative (outofthebox) solutions.
Thought Leadership: Provide thought leadership and when needed handson
technical configuration and development.
Team Collaboration: Collaborate as part of the functional team and perform
additional duties as assigned.
reporting,best practices & solutions,technology trials & proof of concepts (pocs) management,training needs identification,sred,process streamlining,process flows management,creative problem-solving,priority decision making,incident management,backlog management,thought leadership,maintenance,project deliverables management,team collaboration,sre,data conversion,management,deliverables,governance & oversight,collaboration,features,service level objectives (slos) and error budgets management,ownership of platform incidents,data conversion & maintenance