RAC Executive
RAC Executive
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Brief:
Key Responsibility Areas (KRAs):
- Ensuring closed looped & clear communication on email calls sms & whatsapp with fast response times.
- Carrying out day to day RAC operations that includes but is not limited to
- Vendor briefing
- Vehicle dispatch time tracking
- Vehicle/driver quality check
- Customer coordination and
- Feedback collection.
- Maintain records of daily trips client feedback and service issues.
- Collect vendor trip sheets validate and raise invoices on time.
- Proactively seek further business from clients and explain the range of services.
Key Performance Indicators (KPIs):
- Total Volume of bookings handled monthly incentives
- Csat score monthly incentives
- Perfect SLA adherence for trip sheet collection & invoicing monthly bonus.
- Increase of business from each client yearly bonus
PreRequisites:
- Excellent communication ( oral & written)
- Ambition.
- Willingness to work from the office and stretch during peak loads.
- Comfortable with common Desktop and mobile CRMs for business.
Why join this role
communication,crm,sales,travel & tourism
Employment Type
Full Time
