IT Support Specialist French

What You ll Do

• Client Support: Manage incoming user queries through calls chat and email handling IT issues with care and efficiency.
• Remote Troubleshooting: Use remote tools to resolve desktop application and hardware issues on users machines.
• Mobile Device Support: Troubleshoot iOS and Android device issues with accuracy.
• Problem Resolution: Diagnose and isolate the source of IT problems be it hardware software or accessrelated.
• Ownership of Issues: Take responsibility for issues from the start through to successful resolution.
• Escalation Management: Involve experts for quick resolutions when necessary and manage escalations effectively.
• Documentation: Record solutions to build a knowledge base for future use.
• Incident Handling: Manage incidents from start to finish ensuring minimal business impact.
• KPI Adherence: Follow KPI guidelines to ensure smooth operations and excellent service.
• Customer Service Excellence: Maintain high standards of customer service in every interaction.
• Adhoc Support: Take on additional tasks to contribute to client satisfaction and improve KPIs.

What We re Looking For

• Language Skills: Professionally fluent in French with excellent communication in both oral and written form. Fluent English (B2 or higher).
• Technical Knowledge: Experience in L1L2 support (Onsite or Remote). Familiarity with troubleshooting tools for desktop mobile devices and applications.
• Prior Experience: Previous background in Application Support Software Development or IT Service Desk.
• Tech Savvy: Understanding of SDLC database technologies and operating system components is beneficial.
• ITSM Tools: Experience with tools like HPSM BMC Remedy CA Service Desk and Monitoring Tools.
• ITIL Knowledge: Familiarity with ITIL processes is a plus.
• Problem Solver: Strong analytical and problemsolving skills with the ability to diagnose and resolve technical issues quickly.
• Multitasker: Able to manage multiple assignments simultaneously maintaining efficiency.
• Team Player: Work well both independently and as part of a dynamic team.

What s In It For You

• Competitive Salary: Earn a competitive salary based on your skills and experience.
• Dynamic Environment: Join a creative positive and friendly team atmosphere.
• Growth Opportunities: Receive guidance and tools to help you reach your full potential.
• Remote Flexibility: Enjoy the comfort of working from home with all the resources you need at your fingertips.

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