Billing Support Specialist -ARAP Saas
Billing Support Specialist -ARAP Saas
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Salary Not Disclosed
1 Vacancy
Job Description
- Accounts Receivable (70%):Provide billing support through email and chat resolving financerelated customer inquiries.
- Generate review and distribute invoices account statements and financial reports.
- Follow up on overdue payments manage penalties and initiate account suspension processes if needed.
- Process refunds handle overpayments and configure billing accounts as per contract terms.
- Utilize Xero or similar accounting software for managing billing and invoicing tasks.
- Provide invoice copies and explain itemized billing recurring vs. onetime payments and contract details when requested.
- Prepare and manage sales commission files.
- Generate and analyze partnerrelated financial reports.
- Address and resolve any billing issues or penalties related to partners.
- Bachelor s degree in Commerce Accounting or a related field.
- 35 years of experience in customer support particularly in finance or billing.
- At least 1 year of experience with email and chatbased customer support.
- 2 years of experience in finance/invoicerelated support with a strong background in Accounts Receivable.
- Proficiency in using customer support tools like Zendesk Freshdesk Helpscout etc.
- Experience with accounting tools such as Xero QuickBooks Sage NetSuite etc. for invoicing and credit note management.
- Familiarity with payment processors like Stripe Square PayPal Authorize.net Braintree etc.
- Excellent Excel skills for generating and analyzing reports.
- Strong analytical and logical reasoning abilities.
- General assessment of analytical and logical reasoning skills.
- Technical interview focused on Xero software proficiency and Excel expertise.
- Scenariobased questions related to handling Accounts Receivable and partner management.
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Employment Type
Full Time
Company Industry
Key Skills
- Medical Collection
- Accounts Receivable
- Athenahealth
- ICD-10
- Medical Coding
- 10 Key Calculator
- Detailing
- ICD-9
- Medical Billing
- Microsoft Excel
- CPT Coding
- Medicare
