Prompt Engineer
Prompt Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview:
Key Responsibilities:
- Respond promptly to customer inquiries through various channels
- Diagnose and troubleshoot technical issues
- Provide timely customer feedback
- Properly escalate unresolved issues to appropriate internal teams
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their technical issues are fully resolved
- Prepare accurate and timely reports
- Contribute to improving customer support by actively providing feedback and recommendations
- Assist with onboarding and training new team members as needed
Required Qualifications:
- Bachelors degree in Computer Science Information Technology or related field
- Proven work experience as a Technical Support Engineer or similar role
- Strong understanding of computer systems mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Excellent problemsolving and communication skills
- Ability to provide stepbystep technical help both written and verbal
- Experience in customer service is a plus
- Project management skills
- Strong time management and organizational skills
- Professional certification (e.g. CompTIA A Microsoft Certified Systems Engineer) is a plus
organizational skills,communication skills,training,customer inquiries,time management,customer support,communication,project management,computer systems,technical support,diagnose,troubleshoot,customer service,mobile devices,artificial intelligence,escalate,problem-solving
Employment Type
Full Time
