We are working with a prominent investment firm in the Forex and CFD trading sector and were seeking a dynamic Japanesespeaking Trading Support Specialist for their Limassol office. If you are willing to relocate for this role Relocation support and work permits assistance will be provided
Location: Onsite in Limassol Cyprus
Work Model: Hybrid
Employment Type: Fulltime
Remuneration: Base salary
Key Responsibilities
- Account Setup: Assist clients in opening new trading accounts and maintaining their profiles.
- Client Relations: Manage client inquiries via emails and welcome calls ensuring all clients feel valued and supported.
- Client Satisfaction: Maintain ongoing contact with existing clients fostering high levels of satisfaction and loyalty.
- Platform Assistance: Provide clients with information and guidance regarding platforms and services particularly Meta Trader platforms.
- Technical Support: Troubleshoot technical issues and handle backoffice queries related to trading activities.
- Customer Complaints: Address and resolve customer complaints promptly escalating when necessary.
- CrossDepartment Liaison: Coordinate with various internal teams to resolve client issues efficiently.
- Market Development: Suggest ideas to grow the market and coordinate with marketing for seminars expos and campaign translations.
- Customer Education: Educate clients on platform usage and trading services to enhance their experience.
- Dynamic Team Environment: Work within a multicultural team contributing to a positive and supportive work culture.
Your Profile
Qualifications:
- Education: College/University degree (Economics/Finance preferred but not mandatory).
- Languages: Professionally fluent in Japanese and proficient in English (both verbal and written).
- Forex Experience: Prior experience in the forex industry is a strong advantage.
- Communication Skills: Excellent interpersonal and communication abilities.
- TechSavvy: Familiar with CRM systems MS Office applications and trading platforms (Meta Trader preferred).
- Team Player: Comfortable working both independently and within a collaborative team environment.
- ProblemSolving: Able to handle pressure and meet deadlines efficiently.
- Flexibility: Willing to work rotating shifts 24/7 including mornings afternoons and nights (40 hours/week with 2 days off).
What We Offer
- Competitive Salary: Remuneration that reflects your qualifications and experience.
- 13th Salary: Receive a bonus at the end of the year.
- Medical Insurance Scheme: Comprehensive healthcare coverage.
- Provident Fund: Secure your financial future with our provident fund.
- Relocation Support: Assistance with working permits and relocation to Cyprus.
- Company Perks: Take advantage of our group discount scheme and free parking.
- Onsite Fitness Facilities: Access to our inhouse fitness room with regular classes.
- Modern Workspace: Work in a stateoftheart office centrally located in Limassol.
- Professional Development: Opportunities for growth and learning within a supportive multicultural environment.
Ready to take your career to the next level in the financial sector Join us and be part of a team that values innovation collaboration and excellence in customer service. Apply today!
economics/finance knowledge,platform assistance,client relations management,ms office applications knowledge,technical support,native japanese,english proficiency,japanese language,japanese,problem-solving,japanese fluency,crm systems knowledge,forex industry experience,client account setup,multicultural team collaboration,customer complaints handling,customer education,meta trader platform knowledge,fluent in english,forex,market development,english language,shift work flexibility,trading,native or fluent in japanese,japanese speaking