Ss and Engagement Coach

23 months contract with a South London based Local Authority

Job Summary:

The role will be working with a range of abilities and services users including vulnerable adults on a onetoone basis delivering training and information and guidance on their next steps.

You will provide information impartial advice and guidance and develop and maintain an action plan with each client who engages with the service.

Supporting referrals to all key services available to enable clients to access the relevant support.

You will agree a range of activities with job seekers or economically inactive residents to enable and inspire them to achieve sustained employment and/or personal development with a key focus on non employment progression measures including improving wellbeing selfconfidence and level of independence.

You will attend family hubs across the borough on a regular basis which Includes regular meetings with the family hub coordinators and outreach workers to support wider engagement and build a relationship with families they are engaged with.

You will work in partnership with a wide variety of local agencies and colleagues within the team to provide the best support to individuals.

Build and foster relationships within the borough and manage a caseload of clients including reporting weekly and monthly outcomes for clients.

Key Duties/Accountabilities:

Deliver employability services including job searching strategies interview techniques and job applications.

Provide one to one coaching sessions with clients to address concerns challenges and any other related risks for clients.

Facilitate employability and personal development workshops to enhance participants soft skills and confidence.

Complete skills assessments with clients and support participants in developing action plans and overcoming barriers to progression.

Monitor and evaluate clients progress providing timely feedback and guidance.

Build relationships with external organisations colleges job centres and employers to secure opportunities for participants.

Identify work experience opportunities and provide support to participants in accessing employment education or training.

Stay updated with labour market information legislation and professional developments relevant to the field.

Deliver group workshops covering key employability and personal development skills in a group environment either onsite or in partnership with the Family Hubs.

Play a key role in centre events (inperson and online) guiding event attendees to make choices holding mini workshops and presenting key tips and advice on how we can support individuals with the range of services we offer.

Develop the programme and offer with team members and the manager to ensure we are meeting the clients and local demands.

Lead outreach activities with people who have signed up via email or phone to drive high engagement.

To act as a communication link for all visitors to the centre including staff and other stakeholders ensuring all key information is made available to them.

Participate in key promotional events for the centre and for the family hubs including social media and face to face events within the borough venues to promote and raise awareness of the services available to residents.

Maintain accurate and upto date records of client interactions and engagements including assessments action plans and outcomes from engagement with the service.

Work with local employers to build a strong relationship to enable opportunities for client s progression and action plan outcomes.

Attend meetings and webinars to build knowledge and skills on the project and opportunities.

Complete follow up and review outcomes for clients after 23 months after the clients have completed their engagement with the service.

Undertake other duties commensurate to the grade of the post including supporting the priorities and management of the College as a whole.

Essential Experience Required:

Experience of working in a post16 educational or similar organisation.

Experience of working with families and young children.

Experience of dealing effectively with a wide range of internal and external customers with evidence of providing high quality support and guidance.

Excellent literacy numeracy and ICT skills with the ability to use a variety of computer packages including MS Office Google Drive and management information systems.

Essential Qualifications Required:

Level 2 (GCSE or equivalent) qualifications in English & Mathematics.

Level 2 IAG qualification or willing to achieve this within the first 3 months in post.

Additional information to note:

This role is onsite at Sutton College and will require an Enhanced DBS check and barred list check due to the nature and possible locations of working within the family hub.

The role may occasionally be required to work irregular working patterns (with reasonable notice) in order to attend certain events and member meetings.

The post holder should be able and willing to work flexibly during these periods.

Local travel within the London Borough of Sutton and neighbouring Boroughs will be required.

The closing date for this position is Friday 04/10/2024