Sales Team Leader - Russian - Gdask
Sales Team Leader - Russian - Gdask
Posted on :
24-09-2024
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1 Vacancy
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Job Description
Position: Sales Team Leader with Russian
Location: Gdask Poland
Work Model: Fully onsite
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Apply a process of continuous review management of absenteeism and attrition for all Sales Advisors in the team
- Review and monitor work performance of all Sales Advisors
- Undertake quarterly performance reviews and 1:1 monthly meetings
- Ensure Advisors are recognized and rewarded for outstanding achievements/performance
- Provide clear direction and guidance with a teams sales goals in mind
- Facilitate a culture of open and honest 2 way communication
- Maintain an environment which supports the spirit of teamwork
- Ensure actions from employee satisfaction survey are implemented and continuously reviewed
- Coach develop and motivate Sales Advisors by providing the skills and knowledge to perform their job together with opportunities for skills expansion and career development
- Monitor Advisor calls in line with CLOE either via deskside or remote monitoring across a sample of transaction types
- Ensure accurate and timely communication of any client/campaign issues to Operations Manager
- Ensure appropriate actions are taken to improve client satisfaction survey scores
- Implementation and improvement of the processes.
REQUIREMENTS:
- Native/ fluent in Russian both verbal and written. Good command in English
- At least 1 year of experience in sales operations/Team Leading (ideally B2B) managing both internal and external stakeholders
- At least 3 years of professional experience in a BPO/Contact Centre environment
- Vibrant and resolute personality to successfully lead and coach a team
- Understanding of B2B sales operations and experience with sales KPIs
- Adaptability to a fastpaced international work environment a drive to make an impact and share best practices
- Effective task prioritization and time management skills especially under pressure.
OFFER:
- Opportunity to collaborate with top brands in the market
- Attractive remuneration package
- Private medical healthcare
- Engaging role in shaping B2B sales for key partners
- Ongoing professional development opportunities
- Relocation support if required
- Dedicated and motivated team
- Modern office environment equipped with modern workstations free beverages and fruits
- And many others!
Employment Type
Full Time
Key Skills
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