Technical Support Specialist Czech In Greece
Technical Support Specialist Czech In Greece
Posted on :
25-09-2024
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1 Vacancy
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Job Description
Location: Primarily based in Athens or Piraeus Greece with opportunities for hybrid or onsite roles depending on the Project.
Language Requirements:
- Proficiency in Czech at C1 level native preferred.
- English at C1 level for training and resource purposes.
Key Responsibilities:
- Provide expert technical support for a range of consumer products including printers cameras and digital applications.
- Support delivered through multiple channels: phone email live chat selfservice portal and social media.
- Address printer and camera setup installation and troubleshooting (e.g. error codes repair requests settings configuration).
- Assist customers with presales decisions and recommend suitable products based on their needs.
- Provide technical support for digital services including app and inapp troubleshooting account management and educational resources across various platforms such as estore Google Play Store and Google Apps.
Working Hours:
- Flexible scheduling with shifts possible from Monday to Sunday from 08:00 to 22:00 for onsite roles.
- Hybrid roles operate Monday to Friday from 10:00 to 18:00 with some workfromhome opportunities.
Salary & Benefits:
- Base salary ranging from 1100 to 1300 monthly.
- Monthly performance bonus up to 10% or fixed up to 300.
- Relocation support includes flight ticket hotel stay and assistance in finding accommodation.
- 3 weeks of comprehensive training for all new hires.
Competencies & Skills:
- Advanced written and verbal communication skills.
- Proficiency in using Internet applications browsers and MS Office.
- Strong PC knowledge with efficient typing speed of 25 words per minute and 85% accuracy.
- Experience in handling Tier 2 support via chat email and phone but not mandatory.
Training & Development:
- Participate in mandatory training sessions for up to 45 days per month at the office fostering team cohesion and skill enhancement.
This role is ideal for candidates who are passionate about technology and customer service and who thrive in a dynamic and diverse work environment.
Employment Type
Full Time
Key Skills
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