Triage yst
Triage yst
Posted on :
25-09-2024
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Job Description
Job Title: Triage Analyst (US Citizen Only)
Location: Remote
We are currently seeking candidates who meet the following qualifications
Responsibilities:
- Experience in a Triage Analyst or similar role handling incident management and prioritization.
- Strong experience in working with IT service management (ITSM) tools such as ServiceNow Jira or similar.
- Ability to analyze categorize and prioritize incidents based on impact and urgency.
- Experience in collaborating with technical teams and stakeholders for swift resolution of incidents.
- Knowledge of cybersecurity threats vulnerabilities and incident response processes.
- Experience working in a fastpaced environment with a focus on service restoration and continuity.
Qualifications:
- Bachelors Degree in Information Technology Computer Science or a related field.
- ITIL Foundation certification (preferred).
- Strong analytical skills with the ability to assess and classify incidents effectively.
- Excellent communication and collaboration skills to interact with technical teams and nontechnical stakeholders.
- Experience with ticketing systems and incident lifecycle management.
- Ability to work in a 24x7 oncall environment (as needed).
- Federal Experience is a plus.
- Required Security clearance.
If you meet these qualifications please submit your application via link provided in LinkedIn.
Kindly do not call the general line to submit your application.
Employment Type
Full Time
Key Skills
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