Customer Service Representative with High Level of German
Customer Service Representative with High Level of German
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Job Description
Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailormade to the needs ofourdiverse markets. We focus on customer service sales and technical support solutions for clients worldwide.
CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!
Our Client
Home to the most loved and trusted hygiene health and nutrition brands that people love worldwide and have trusted for generations. As well as this they are wellknown for their relentless pursuit to protect heal and nurture in the relentless pursuit of a cleaner healthier world. As a Customer Support Agent you will handle customer queries over the telephone email chat and social media and strive for firstcontact resolution.
We Care: Passionate about Customer Support with a drive to achieve and exceed targets to achieve a highquality level of consumer service.
Were Curious:Proactive approach to problemsolving and a can do attitude.
We Achieve Together:Strong teamwork ethic contributing to personal and team targets/SLA while working on personnel targets.
Tasks
What you will be doing
- Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way
- You can put yourself in our customers shoes analyse their problems and offer them individual solutions
- Offering an omnichannel service to our consumers via telephone email chat and social media
- Developing a sound understanding of the products and services offered by our client
- Embrace our company values and act as a brand ambassador
Requirements
What skills & experience will you bring to us
- Afluent level of German with exceptional grammar and spelling skills
- High level of English(Both written and spoken)
- A genuine passion for delivering outstanding customer service
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
- A professional outlook and proactive approach to problem solving
Benefits
What do we offer
- Start date: 23rd of September
- Contract: Temporary 3 months contract (1month probation period)
- Full time: (39 hours/week)
- Working days/Hours: Monday to Thursday from 9:00am to 6:00pm and Friday from 9:00am to 5:00pm
- Salary: 17537.76 gross per year
- Incentives: Top performance incentives
- Holidays: 2 accrued days per month / 24 calendar holidays per year
- Paid bank holidays 1 extra day in lieu
- Hybrid model: 4 days per month at the office the rest working from home
- Training: 2 weeks of fulltime training based in the office
- Office location: Barcelona (La Sagrera)
Other Benefits:
- Bestinclass people engagement activities and programs
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a highgrowth environment
- Employee Assistance Program Free confidential and impartial guidance and support
- Employee Benefits Club a wide range of exclusive perks and rewards as a valued member of our organisation
- Option to signup for Discounted Private Health Insurance
- Referral Program Bring a friend and get a referral bonus.
- Access to LinkedIn specialised training & courses.
Ready to Make a Difference
- Showcase your talent: Share your CV highlighting achievements and responsibilities.
- Be you: No need for photos age marital status or gender.
- Our process: Submit CV then email phone screening and video interview.
Were excited to meet you!
#wecare#wearecurious#weachievetogether
Employment Type
Full Time
