Inbound Customer Care - Tech Support
Inbound Customer Care - Tech Support
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Job Description
Think Global Expect Amazing! TalentWorldGroup is a Revolutionary Multilingual Contact Center. We are a truly peoples company and we are on a mission to reinvent professional HomeBased Working and build the Workplace of the Future!
Position Overview:
We are seeking two Remote Technical Support Specialists based in the US for a premium client in the medical field. This is a fully remote/workfromhome position providing technical support to customers.
Key Responsibilities:
- Provides customer and internal personnel with operational assistance over the phone.
- Coordinates exchange of customers malfunctioning device with operating device when necessary.
- Responsible for online documentation of all customer contact.
- Identifies and assist in implementing any changes necessary to manage the accuracy of the troubleshooting trees and reference material.
- Proactively and continually seeks enhancements to improve customer interface and equipment reliability.
Requirements
Internet:
- Broadband internet connection
- Ethernetbased LAN connection
Hardware Requirements:
- Processor: 1.8Ghz upwards (64bit preferable)
- RAM: 8 GB RAM upwards
- Available Storage: 10Gb minimum
- Preferred Resolution: 1920x1080
- Wired USB Headset
Operating System
- Microsoft Windows: 10 or upwards
- Mac OSX: 11 or upwards
Benefits
- Homebased working with a competitive salary
- Projectbased opportunities
- Longterm cooperation agreement
- Career development
- Gamification program (make more money get holiday paid hours)
Remote Work :
No
Employment Type
Full Time
