Project Team Leader

• Monitor and improve Rider Performance and Compliance
• Manage the rider roster with proper allocation of shifts/breaks/off-days, etc
• Setting up a plan to improve the performance of low-performing riders
• Monitor riders’ performance on an individual level and be responsible for coaching/warning the riders
• Preparation of late login list and share it with all 3PL partners
• Meeting with 3PLs supervisor
• Monthly zone meeting with 3PL partners to discuss performance and updates
• Supervise the coordinators who assist dispatchers over communication channels related to riders
• Ensures compliance with rider equipment
• Develop the team in coordination with the guidelines of the regional team
• Support the team through all processes achieving talabat goals.
• Handle the Rider Supervisors’ duties in their absence
  

What Did We Order?

• Bachelor’s Degree holder
• Strong communication skills, both written and verbal
• Fluency in Arabic and English language is mandatory
• 2-3 years of experience in the food/grocery tech industry is highly preferred
• Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms, etc
• Influencer and negotiation with good public speaking and presentation skills
• People management skills: experience in managing a large group of people
• Stakeholder management skills: experience in dealing with cross-cultural team members and cross-functional teams
• Ability to analyze data and derive insights from comprehensive data reports
• Ability to deal with ambiguity, work under pressure, and handle stress.