Parent Relation Officer PRO needed in a CBSE school in Pune
Parent Relation Officer PRO needed in a CBSE school in Pune
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Job Description
Fields incoming enquiries from prospective families collect and capture their data into the student management system effectively and accurately
Build effective supportive and professional relationships with families to promote School s Amazing Learning and support prospective families in identifying their school choice options
Ensure all incoming enquiries from prospective families are attended promptly effectively and professionally according to protocols and best practices
Engage positively with prospective families while providing accurate and relevant information and guidance that will convert to appointments and ultimately enrolment in respective school of choice
Effectively managing workloads in a fastpaced environment
Effectively work as a team to plan coordinate and execute effective inbound and outbound campaign that promotes high conversion rate
Proactively provide feedback to ensure effective communication strategies positive customer experience and higher conversion
Abilities and Skills
Knowledge and understanding of primary and secondary school environment and admissions process is an added advantage
Ability to understand apply and use a variety of software applications including sound knowledge of standard computing tools including Microsoft Office applications online databases email and webbased research tools.
Ability to manage social media is an added advantage
Experience in an urban school with students of various racial ethnic and socioeconomic backgrounds preferred
Effective analytical critical thinking writing and verbal communication skills
Bachelor s degree from an accredited college or university
Minimum 23 years experience in sales and/or customer service environment
Strong proficiency in English and Marathi(Written & Spoken)
Employment Type
Full Time
