Client Service ociate

About the Role

Reporting line: Head of Client Services

Location: Mexico

Worksite: Remote

Responsibilities

• Manage client inquiries via different channels: email live chat and phone calls within set SLAs and KPIs
• Provide excellent customer support by identifying customers needs and solving tasks with an individual approach
  

• Liaise with internal teams to find solutions to more complex inquiries

• Navigate inquiries to the relevant departments when necessary

• Maintain a sound knowledge of our product and industry

• Maintain a positive image of our company

• Contribute towards various side projects and tasks such as FAQ upkeep and internal documentation
• Regularly communicate feedback and suggestions with your line manager

Requirements

• Financial markets and industry knowledge

• Previous experience in a brokerage/investment company

• Fluency in written and spoken English at a professional level

• Strong clientfocus service skills

• Understanding of basic technical principles

• Excellent communication skills both written and verbal

• Strong organizational skills and attention to detail

• Comfortable working in a fastpaced environment

• Ability to multitask effectively

• Comfortable with working shifts

Benefits

• Competitive salary & performancebased bonus programs

• Corporate benefits (choose your preferred options)

• Truly inspiring culture pleasant and informal work environment

• Ongoing education & training programs

• Opportunity to network and connect in the Corporate Events

• Global career opportunities

*Benefits/perks listed above may vary depending on the nature of your employment with the company and the country where you work.

Remote Work :

No