Client Service ociate
Client Service ociate
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About EXANTE
EXANTE is a wealth tech company that provides centralized trading solutions and B2B financial infrastructure that helps create value through technology.
Our proprietary trading platform enables direct market access to 1M financial instruments including stocks ETFs bonds futures and options from a single multicurrency account.
We are a fastgrowing global company with 600 employees across 70 locations representing 60 nationalities all of us following the same guiding principles:
We believe that freedom is an inherited right
We are catalysts
We defend privacy
We cater to our customers to an unprecedented degree
As a Financial company we know our investment priorities. We invest in our people.
Join us in creating a new standard for wealth management:
About the Role
Reporting line: Head of Client Services
Location: Mexico
Worksite: Remote
Responsibilities
- Manage client inquiries via different channels: email live chat and phone calls within set SLAs and KPIs
- Provide excellent customer support by identifying customers needs and solving tasks with an individual approach
Liaise with internal teams to find solutions to more complex inquiries
Navigate inquiries to the relevant departments when necessary
Maintain a sound knowledge of our product and industry
Maintain a positive image of our company
- Contribute towards various side projects and tasks such as FAQ upkeep and internal documentation
- Regularly communicate feedback and suggestions with your line manager
Requirements
Financial markets and industry knowledge
Previous experience in a brokerage/investment company
Fluency in written and spoken English at a professional level
Strong clientfocus service skills
Understanding of basic technical principles
Excellent communication skills both written and verbal
Strong organizational skills and attention to detail
Comfortable working in a fastpaced environment
Ability to multitask effectively
Comfortable with working shifts
Benefits
Competitive salary & performancebased bonus programs
Corporate benefits (choose your preferred options)
Truly inspiring culture pleasant and informal work environment
Ongoing education & training programs
Opportunity to network and connect in the Corporate Events
Global career opportunities
*Benefits/perks listed above may vary depending on the nature of your employment with the company and the country where you work.
Remote Work :
No
Employment Type
Full Time
