Graduate IT Engineer Programme

Graduate IT Engineer Programme INNOVATE

Location: Wexford Ireland
Duration: 2 Years
Starting Role: Level 1 Helpdesk Engineer
Future Progression: Level 2 Engineer with a specialisation in Infrastructure Networks or Cyber Security

About Us: INNOVATE is a leading IT Managed Service Provider in Ireland delivering secure and resilient IT infrastructure and telecommunications solutions. We provide ongoing support to our clients helping them transform their technology to meet business goals. Were offering an exciting opportunity for graduates to kickstart their careers in IT with a clear progression path.

Programme Overview: Our 2year Graduate IT Engineer Programme is designed for recent graduates with a passion for technology. Youll start as a Level 1 Helpdesk Engineer learning the fundamentals of IT support client interaction and troubleshooting. Through handson experience and mentorship youll progress to Level 2 with the opportunity to specialise in Infrastructure Networks or Cyber Security.

What Youll Learn:

• Provide Level 1 support to clients handling live technical issues across networking security cloud infrastructure and communications.
• Administer Office365 Teams SharePoint and Active Directory.
• Gain experience in monitoring systems troubleshooting and ensuring IT uptime.
• Work closely with senior engineers to escalate and resolve complex issues.
• Develop essential clientfacing skills managing customer expectations and providing excellent service.

Key Responsibilities:

• Respond to incoming support calls and manage tickets through ConnectWise.
• Deliver firstlevel support remotely to clients across multiple sectors.
• Assist with scheduled calls and provide overflow support during busy periods.
• Document technical solutions and update system records.

What Were Looking For:

• A 3rd level qualification in a technical discipline (preferred).
• A demonstrable passion for technology and IT infrastructure.
• Strong problemsolving skills and a proactive teamoriented attitude.
• Excellent communication skills both written and verbal.

Why Join Us

• Structured career progression from Level 1 to Level 2 within 2 years.
• Ongoing training and development opportunities including certifications.
• A vibrant supportive team culture.
• Competitive salary company pension and additional benefits like flexiholiday leave cycletowork scheme and birthday leave.

• Structured career progression from Level 1 to Level 2 within 2 years.
• Ongoing training and development opportunities including certifications.
• A vibrant supportive team culture.
• Competitive salary company pension and additional benefits like flexiholiday leave cycletowork scheme and birthday leave.

Remote Work :

No