Customer Care Specialist
Customer Care Specialist
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Job Description
About Company (Work from home Position)
Empowering Digital Transformation through Social Media & IT Services
With over 20 years of experience in managing customer services across inbound and outbound segments specifically in the Telecom and international sectors I lead a dynamic company focused on providing innovative Social Media and IT solutions. Our goal is to help businesses thrive in the digital era by leveraging cuttingedge technologies and tailored strategies.
primary duty
A Customer Service Representatives primary duty is to support customers. To fulfill this main responsibility they may perform the following tasks:
- Providing introductory information to prospective and new customers
- Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
- Following up with clients or customers by phone or email to check that theyre still satisfied with their purchases
- Letting patrons know about additional products or services that might benefit them
- Determining the quickest most effective ways to answer a clients or customers questions
- Escalating queries and concerns when necessary
- Troubleshooting common issues with products or services
- Working with a team of CSRs and other departments to find appropriate solutions to problems
Only Candidates from US will be shortlisted
Remote Work :
No
Employment Type
Full Time
