Support Operations Specialist
Support Operations Specialist
Posted on :
24-09-2024
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Job Description
About Company (Work from home Position)
Empowering Digital Transformation through Social Media & IT Services
With over 20 years of experience in managing customer services across inbound and outbound segments specifically in the Telecom and international sectors I lead a dynamic company focused on providing innovative Social Media and IT solutions. Our goal is to help businesses thrive in the digital era by leveraging cuttingedge technologies and tailored strategies.
Objectives of this role
- Develop and implement departmentwide quality control measures
- Recommend new procedures for increasing the efficiency of daytoday operations
- Maintain communication with operations manager staff members and vendors to ensure adherence to protocols across key touch points
- Assist the operations manager in developing planning and coordinating operational activities
- Oversee inventory management practices and improve them when necessary
- Ensure that operations are in legal compliance with local and national regulations
Responsibilities
- Monitor daytoday operations report on performance and recommend actionable improvements when necessary
- Order supplies and manage inventory coordinating with accounting and finance departments to adhere to budget
- Create procedures and protocols (such as checklists) and distribute to staff
- Communicate and coordinate with employees (including executive operations team) and vendors
- Onboard and train new employees to ensure that they adhere to standard operating procedures
Required skills and qualifications
- Proven organizational skills including time management
- Project management experience
- Strong analytical and problemsolving skills
- Selfsufficiency and an ability to work with minimal supervision
- Strong verbal and written communication skills
- Attention to detail
Preferred skills and qualifications
- Two or more years of experience in an operational or similar role
- Proficiency with Microsoft Excel and other productivity applications and platforms
Remote Work :
No
Employment Type
Full Time
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