CONVERSION RETENTION AGENTS
CONVERSION RETENTION AGENTS
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Job Description
Job Description: Conversion & Retention Agents
Location: Romania
Languages Required: Czech Slovak Hungarian Polish French Spanish (additional languages may be considered)
Salary: Negotiable
About Us:
We are a dynamic and fastgrowing company focused on delivering exceptional customer experiences. We recognize the importance of retention and chargeback management in maintaining strong client relationships and we are looking for motivated and skilled professionals to join our team.
Position Overview:
As a Conversion or RetentionAgent you will be responsible for managing customer inquiries related to retention and chargeback processes. You will work to resolve issues retain customers and minimize chargebacks through effective communication and problemsolving skills.
Key Responsibilities:
- Handle incoming customer inquiries via phone email and chat focusing on retention and chargeback issues.
- Provide exceptional customer service ensuring a positive experience for every interaction.
- Identify and analyze customer needs and concerns providing tailored solutions to retain customers and minimize chargebacks.
- Collaborate with crossfunctional teams to resolve disputes and enhance processes.
- Maintain comprehensive knowledge of company products services and policies to effectively assist customers.
- Achieve individual and team targets related to retention rates and chargeback resolutions.
- Prepare reports and documentation as required.
Qualifications:
- Fluency in at least one of the required languages (Czech Slovak Hungarian Polish French Spanish); additional languages are a plus.
- Strong communication skills both verbal and written.
- Previous experience in customer service retention or chargeback handling is highly desirable.
- Problemsolving skills and the ability to work independently as well as part of a team.
- Proficiency in using customer service software and MS Office applications.
- Availability to work flexible hours as needed.
What We Offer:
- Competitive basic salary with a high bonus scheme.
- Two months accommodation provided during the relocation process.
- Comprehensive relocation package to assist with your move to Romania.
- Opportunities for professional growth and advancement within the company.
- A vibrant and supportive work environment.
How to Apply:
If you are passionate about customer service and retention and meet the qualifications listed above we would love to hear from you!
Join us in making a difference in customer experiences while enjoying a rewarding career in Romania!
Remote Work :
No
Employment Type
Full Time
