RESPONSIBILITIES
Specifically you will be required to:
- Oversee the planning implementation and tracking of the project.
- Define the overall scope of the project in consultation with project stakeholders. Proposes & validates the project schedule.
- Plans & follows up the Knowledge Transfer process ensuring the client resources reach the adequate knowledge level required for Go Live. Coordinates the creation & approval of the standard operating procedures.
- Work closely with Operations managers crossfunctional teams and assigned project managers to plan and develop scope deliverables required resources work plan budget and timing for new projects.
- Ensure the project meets the client expectations with respect to quality budget delivery timelines.
- Indentifies tracks manages and mitigates risks throughout the project life. Escalates the issues when necessary to ensure minimum impact on project deliverables.
- Communicates progress risks expectations timelines milestones and other relevant metrics/project progress to all project stakeholders stakeholders in order to identify needs and evaluate alternative solutions.
- Ensures sign off of the project deliverables from end customer develops lessons learnt.
- Contribute to the definition design and development of key process transformation areas required to enable successful organizational setup and implementation (digital transformation process modernization.
- Act as Subject Matter Expert in digital providing thought leadership on new technologies and digitalization capabilities owning the customer journey and business road map.
- Ensures close partnership between GSC RO and India centers management teams and functions (functionally led model).
- Define required business cases to enable specific projects validation.
- Actively lead/contribute to process mapping for new business and identification of required adaption/changes.
- Lead/contribute to projects related to business development area.
- Contribute to market intel & customer satisfaction related initiatives.
PROFILE REQUIRED
- Minimum 3 years experience in Transition Management.
- Experience of project delivery in all aspects of the Transition Lifecycle Management.
- Minimum 3 years in program management with the ability to understand how different projects interlink and overlap.
- Relevant industry certifications PMI Lean Six Sigma Agile Scrum etc.
- Excellent understanding of metrics and how to evaluate and measure de value of change.
- Domain expertise proven rigorous discipline in managing projects.
- Familiar with transformation strategies and strategic change management.
- Proven ability to manage complex situations that combine strategic financial operational management and technological aspects.
- Experience in working with a complex stakeholders environment.
- Leadership capabilities becoming a trusted partner for stakeholders by displaying a strong work ethic domain expertise ability to inspire and make an impact and competency in guiding and motivating.
- Experience of project delivery in all aspects of the Transition Lifecycle Management.
- Ability to use project management tools/MS Office suite.
- Fluent Command over French and English language with excellent report writing and presentation skills.
- University Graduate in Finance or related field.