Customer Support Specialist

This is a remote position.

This job is open to Colombian residents only.

Schedule
Agent 1: Monday to Friday 8am to 5pm Pacific with an hour unpaid break (10am to 7pm Colombia Time)
Agent 2: Wednesday to Sunday 1pm to 10pm Pacific with an hour unpaid break (3pm to 12am Colombia Time)

As a Customer Support Specialist youll be a vital part of our team responsible for providing topnotch assistance to our clients. Your main duty will be answering phone calls and addressing technical issues promptly and efficiently. Additionally youll ensure any other requests are appropriately redirected to the Partner Success Team for resolution. Your contributions will play a significant role in maintaining client satisfaction and engagement ultimately impacting our business growth.

• Phone Support: Handle incoming phone calls from clients providing technical assistance and resolving issues promptly.
  
• Issue Resolution: Address technical issues raised by clients in a timely manner ensuring prompt resolution.
  
• Client Assistance: Assist clients with any technical inquiries or concerns ensuring a smooth experience.
  
• Redirect Requests: Identify requests beyond the scope of support and redirect them to the Partner Success Team for further assistance.
  
• Maintain Client Satisfaction: Ensure high levels of client satisfaction and engagement through effective communication and assistance.
  
• Adhere to Procedures: Follow established procedures and protocols for handling client inquiries and technical issues.
  
• Documentation: Maintain accurate records of client interactions and technical issues for reference and analysis.
  

Requirements

• Technical support experience
  
• Professionalism: A professional and servicedriven approach to client support.
  
• Education and Experience: Associate or Bachelors Degree with a minimum of 3 years of experience in customerfacing support or service roles.
  
• Task Prioritization: Ability to prioritize tasks based on client needs and business interests.
  
• Technical Competence: Ability to gain technical competence in utilizing backend account management portals and systems.
  
• Communication Skills: Excellent written and oral communication skills with a proactive approach to addressing client needs.
  
• Organization and Time Management: Strong organizational skills and excellent time management abilities.
  
• Independence and DecisionMaking: Ability to work independently with minimal supervision and make decisions confidently.
  
• Bilingual Proficiency: Fluent in both English and Spanish.
  
• Restaurant Experience: Previous experience in the restaurant industry is a plus.
  

Our Values

• Heart: A team passionate about what they do with a heart of giving back.
  
• Impact: Versatile team players with innovative minds making an impact on everything they touch.
  
• Excellence: Committed to excellence in all we do with integrity and supreme service.