Capability And Quality Management Specialist
Capability And Quality Management Specialist
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Job Description
Description:
Responsibilities
Evaluate individual staff performance through regular quality audits to ensure all customer interactions meet professional quality and compliance guidelines
Conduct regular call sharing with staff to ensure alignment of best practices and high service standards
Identifying training and development needs through analysing data to identify areas of improvement
Conduct thematic reviews examining themes across multiple products services or processes to identify trends patterns and common issues
Supporting in the design of training and development programmes based on the needs of the organization and the individual;
Supporting in evaluation of training and development programmes;
Requirements
A recognized degree / Graduate
Knowledge/working experience of Singapore Insurance is preferred
Good learning attitude analytical problem solving and with good time management skills.
Excellent interpersonal and communication skills with an ability to write well
Experience in a customer service environment or related position preferably in a financial industry
Must be proficient in English language
Committed selfdisciplined Customer Service oriented able to multitask with an eye for details.
Ability to work independently and with high level of initiative in a high pressure and tight timeline environment
Team worker works well under pressure and selfdriven
Remote Work :
No
Employment Type
Full Time
