Native Danish Speaker Customer Support Specialist In Barcelona

Key Responsibilities:

• Customer Assistance: Respond to inquiries from customers regarding electric vehicles via phone email and chat providing accurate and timely information.
• Technical Support: Assist customers with troubleshooting issues related to electric cars offering solutions or escalating complex problems as necessary.
• Product Knowledge: Maintain a thorough understanding of our electric vehicle products services and industry trends to effectively assist customers.
• Feedback Collection: Gather and report customer feedback to help improve products and services.
• Relationship Management: Build and maintain strong relationships with customers ensuring their satisfaction and loyalty.

Requirements:

• Language Skills: Native Danish speaker with excellent English proficiency.
• Experience: Previous experience in customer support specifically within the electric vehicle industry is essential.
• Communication Skills: Strong verbal and written communication skills with the ability to convey complex information clearly.
• ProblemSolving Skills: Ability to troubleshoot customer issues efficiently and provide effective solutions.
• Team Player: Collaborate with other departments to ensure customer needs are met.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and innovative environment in Barcelona.
• Ongoing training and development opportunities to enhance your skills in customer support and the electric vehicle industry.

Remote Work :

No