Native Flemish Sales Customer Support In Barcelona

Requirements:

• Proficient in French (C1) and advanced English (B2); Native Flemish
• Minimum of 1 year of relevant experience in customer support or sales.
• Strong communication and interpersonal skills with a focus on customer care.
• Familiarity with sales techniques including upselling crossselling and objection handling.
• Achievementoriented and motivated to work in a salesdriven environment.
• Solid IT knowledge and technical understanding.
• Excellent listening skills to effectively understand customer needs.
• Ability to conduct effective qualification to ensure a comprehensive understanding of customer requirements.

Key Responsibilities:

• Manage inbound customer inquiries through calls emails and chat related to postsales requests.
• Make outbound calls as necessary to resolve customer issues and liaise with various internal business units.
• Create quotes and follow up on crossselling and upselling opportunities while maintaining a proactive and serviceoriented attitude.
• Ensure uptodate knowledge of the store portfolio and postsales processes.
• Initiate and manage postsales tasks including order cancellations claims management order and delivery followups refund requests and escalations.

Workplace: Onsite in Barcelona

Remote Work :

No