German Customer Service In Madrid

Key Responsibilities:

• Deliver outstanding customer support in both German and English via phone email and chat.
• Resolve customer issues related to account management product inquiries troubleshooting and other servicerelated requests.
• Assist customers with navigating products and services including handling order changes cancellations and refunds.
• Collaborate with internal teams to escalate and resolve complex customer concerns.
• Provide insights and feedback on recurring issues to enhance service quality.
• Ensure timely professional and accurate responses to customer inquiries.

Requirements:

• Native German speaker with B2/C1 English proficiency.
• Must reside in Madrid and be able to work onsite during the first 6 weeks.
• Previous experience in customer service is an advantage.
• Strong communication and problemsolving abilities.
• Ability to work autonomously after the training period and provide remote support.
• Excellent organizational skills and attention to detail.
• Comfortable using technology and learning new systems quickly.

Benefits:

• Hybrid work model: Onsite for the first 6 weeks followed by remote work.
• Competitive salary with opportunities for advancement.
• Comprehensive training to ensure your success.
• Work in a diverse and international environment.
• Collaborative and supportive team culture.

Remote Work :

No