Dutch Customer Service In Madrid
Dutch Customer Service In Madrid
Posted on :
24-09-2024
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Job Description
Key Responsibilities:
- Deliver outstanding customer support in Dutch and English via phone email and chat.
- Address inquiries related to products order management technical troubleshooting and other customer service requests.
- Help customers navigate products and services including processing changes cancellations and refunds as needed.
- Work closely with internal teams to escalate and resolve complex customer issues in a timely manner.
- Maintain effective communication with customers to ensure a positive experience and high satisfaction.
- Provide insights and feedback on recurring customer issues to enhance service quality and improve processes.
Requirements:
- Native Dutch speaker with B2/C1 English proficiency.
- Must currently reside in Madrid and be available for onsite work during the initial six weeks.
- Previous experience in customer service is advantageous.
- Excellent problemsolving and communication skills.
- Ability to work independently after the training period and deliver remote support effectively.
- Detailoriented with strong organizational abilities.
- Comfortable using technology and quickly learning new systems.
Benefits:
- Hybrid work setup: Onsite for the first 6 weeks transitioning to remote work afterward.
- Competitive salary with opportunities for career advancement.
- Comprehensive training to ensure your success.
- Work in a diverse and dynamic environment.
- Supportive and collaborative team culture.
Remote Work :
No
Employment Type
Full Time
Key Skills
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