Dutch Customer Service In Madrid

Key Responsibilities:

• Deliver outstanding customer support in Dutch and English via phone email and chat.
• Address inquiries related to products order management technical troubleshooting and other customer service requests.
• Help customers navigate products and services including processing changes cancellations and refunds as needed.
• Work closely with internal teams to escalate and resolve complex customer issues in a timely manner.
• Maintain effective communication with customers to ensure a positive experience and high satisfaction.
• Provide insights and feedback on recurring customer issues to enhance service quality and improve processes.

Requirements:

• Native Dutch speaker with B2/C1 English proficiency.
• Must currently reside in Madrid and be available for onsite work during the initial six weeks.
• Previous experience in customer service is advantageous.
• Excellent problemsolving and communication skills.
• Ability to work independently after the training period and deliver remote support effectively.
• Detailoriented with strong organizational abilities.
• Comfortable using technology and quickly learning new systems.

Benefits:

• Hybrid work setup: Onsite for the first 6 weeks transitioning to remote work afterward.
• Competitive salary with opportunities for career advancement.
• Comprehensive training to ensure your success.
• Work in a diverse and dynamic environment.
• Supportive and collaborative team culture.

Remote Work :

No