NOC Engineer
NOC Engineer
Posted on :
23-09-2024
Employer Active
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Position : NOC Engineer
Location : Tempe AZ
Duration : 6 Months with EXT
Job Summary:
- The Level 1 Network Operations is responsible for monitoring network devices triaging trouble tickets and providing initial troubleshooting to ensure network stability and performance.
- The ideal candidate will possess strong analytical skills excellent communication abilities and a fundamental understanding of network systems and protocols.
Key Responsibilities:
- Monitor Network Devices: Continuously monitor network devices including routers switches firewalls and other infrastructure components using network management tools and systems.
- Triage Trouble Tickets: Receive and categorize trouble tickets based on priority and severity. Determine the appropriate course of action and escalate issues as needed.
- Initial Troubleshooting: Perform preliminary troubleshooting of network issues to identify and resolve problems. Utilize diagnostic tools to gather data and analyze network performance.
- Incident Response: Respond to network incidents promptly to minimize downtime and ensure quick resolution. Follow established incident response procedures.
- Documentation: Maintain detailed documentation of network issues troubleshooting steps and resolutions. Update network diagrams and inventory records as required.
- Communication: Effectively communicate with internal teams external vendors and customers regarding network status issues and resolutions. Provide clear and concise updates on ticket status.
- Collaboration: Work closely with Level 2 and Level 3 support teams to escalate complex issues and collaborate on problem resolution.
- Compliance: Adhere to company policies industry regulations and best practices for network operations and security.
Qualifications:
- Education: Associates degree in Information Technology Computer Science or related field preferred. Equivalent work experience will be considered.
- Experience: 02 years of experience in network operations IT support or related roles.
- Technical Skills: Basic understanding of network protocols (TCP/IP DNS DHCP etc.) network hardware and monitoring tools. Familiarity with common operating systems and network security practices.
- Certifications: CompTIA Network CCNA or other relevant certifications are a plus.
- Soft Skills: Strong analytical and problemsolving abilities. Excellent written and verbal communication skills. Ability to work in a fastpaced environment and handle multiple tasks simultaneously.
- Availability: Willingness to work in shifts including nights weekends and holidays as required.
Work Environment:
- Officebased position only
- Shift work may be required to ensure 24/7 network monitoring and support.
Physical Requirements:
- Ability to sit or stand for extended periods.
- Occasional lifting of equipment up to 25 pounds.
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
