The client is a leading B2B service provider based in Cyprus specializing in developing maintaining and deploying various IT and customerbased services to numerous businesses in around the world. They are passionate about innovation quality and creating engaging userfriendly platforms. As they continue to expand they are looking for a Technical Writer / Support Documentation Specialist to join their dynamic team.
They are seeking a talented and motivated Technical Writer with experience in creating clear concise and userfriendly documentation. In this role you will be responsible for developing and maintaining highquality support documentation user guides and technical manuals for our digital products. You will work closely with our development product and support teams to ensure that all documentation is accurate easy to understand and aligns with our company standards. This role offers flexibility with hybrid work and the potential for relocation to our offices in Cyprus.
Tasks
- Create clear concise and wellstructured technical documentation user guides and manuals for our software products and services.
- Collaborate with product managers developers and support teams to ensure accurate and uptodate documentation.
- Translate complex technical concepts into userfriendly content that can be understood by both technical and nontechnical audiences.
- Maintain and update existing documentation as new features are developed or changes are made to our platforms.
- Assist in the creation of support documentation FAQs and troubleshooting guides to improve the user experience.
- Ensure consistency in tone language and formatting across all technical documentation.
- Stay uptodate with industry best practices and tools to continuously improve documentation quality and processes.
Requirements
- Proven experience as a Technical Writer Support Documentation Specialist or in a related role.
- Strong writing editing and proofreading skills with attention to detail.
- Ability to quickly understand technical concepts and explain them in simple concise language.
- Familiarity with documentation tools such as Confluence MadCap Flare or similar platforms.
- Experience working with developers product managers and support teams to gather information and clarify details.
- Excellent organizational and timemanagement skills with the ability to manage multiple projects simultaneously.
- Strong communication skills and the ability to work in a team environment.
Nice to Have:
- Experience in writing API documentation or technical guides for software developers.
- Familiarity with version control systems (e.g. Git) or knowledge of software development practices.
- Previous experience working in a remote team environment.
Benefits
- Competitive salary based on experience.
- Flexible working hours and the possibility of hybrid work.
- Opportunity for relocation to Cyprus with relocation assistance provided.
- Professional development opportunities and access to the latest technologies.
- A dynamic and inclusive company culture with a passion for gaming.
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