Develops/modifies approved new/current HMIS modules with the aim of solving business problems or automating business processes to improve controls and operational efficiency.
Assists in the development of interfaces between HMIS and ERP and provides on-going support.
Coordinates with Team Lead and IT manager to resolve issues related to oracle HMIS systems and provides support for HMIS.
Analyzes user requests for changes or enhancement to existing software, proposes architecture and design solutions for discussion with Manager-IT
Maintains accurate quality control documentation and prepares project progress reports.
Attends telephonic inquiries for assistance with the system. Diagnoses and trouble-shoots day-to-day problems faced by end users; analyzes and recommends ‘fixes’ to solve reported problems.
Attends to end-users in person, as required, for identification of issues and provides solutions to minor problems in minimum possible time.
Makes presentation or demonstrates software solutions to operational users.
Provides training to end users in the usage of new, enhanced or modified software/ systems.
Interacts with users through various phases of design, development, implementation & maintenance.
Maintains daily work progress and time spent on various activities on the assigned project through project charter id.
Maintains appropriate Helpdesk records, reports and files on the update and deletion of data.
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