Develops/reviews comprehensive operational policies for each unit so as to conform to the objectives of the Hospital.
Maintains sound Customer Service principles and respond to complaints and concerns of patients, visitors and staff with regard to the support services.
Ensures sufficient delivery of services and attention to VIP patients and guests.
Conducts orientation /training for new employees to explain policies and work procedures, assigns tasks and closely supervises them until fully trained.
Initiates steps to improve the unit functioning. Makes recommendations to improve service and ensure more efficient operations.
Maintains interface with departmental personnel to coordinate operational activities to ensure adequate staffing, space and facilities, coordination of purchasing, maintenance and renovation activities for the operational areas.
Ensures a safe environment of care for all staff, patients, and families
Develops and supports unit shared governance structure. Assures staff participation in developmental activities.
Prepares scheduled and periodic reports of facility usage and cleaning conditions.
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