Customer Service Representative

Job description

In this role, the staff works as part of a small team and responsible for providing the highest level of services to all the customers in response to their requests, provide lounge services, ensure work efficiency in ramp and baggage areas.

Other key responsibilities are:
• Liaising with customers and their representatives in an extraordinary manner to ensure premium first-class service.
• Provide Lounge services to passengers, crew and representatives.
• Liaising with Ground handling team (General Aviation) to ensure a seamless operation.
• Responsible for ensuring the aircraft has received all services requested.
• Organize baggage screening and processing with Porters.
• Liaise with MOI and Security to ensure safe, effective and secure processing of VIP passengers.
• Adhere to Ramp Safety whilst performing duties airside.
• Answering telephones and emails as required.
• Co-ordinate with all concerned senior on duty inside and outside the organization in case of any emergency.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Qualifications

We are looking for a passionate and experienced professional with:
• Relevant Vocational, Tertiary or Trade qualification
• Minimum of 3 years' experience in Customer Service
• Experience of working in an aviation environment

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.