International Customer Support Executive
International Customer Support Executive
Posted on :
21-09-2024
Employer Active
1 Vacancy
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Job Description
Overview:
The International Customer Support Executive plays a crucial role in maintaining strong relationships with international clients and providing efficient and effective support. This position is vital in upholding the companys reputation and ensuring customer satisfaction across global markets.
Key Responsibilities:
- Responding to international customer inquiries and providing assistance through various communication channels
- Resolving customer issues and ensuring timely resolution
- Collaborating with crossfunctional teams to address customer needs and concerns
- Assisting with international order management and logistics
- Proactively identifying areas for service improvement and implementing solutions
- Communicating product information and updates to international clients
- Documenting customer interactions and feedback for continuous improvement
- Maintaining a thorough understanding of international customers needs and preferences
- Participating in international trade shows and customer visits as required
- Supporting the development of international customer service policies and procedures
Required Qualifications:
- Bachelors degree in International Business Communication or related field
- Proven experience in international customer support or related roles
- Fluency in English and at least one other major international language
- Excellent communication and interpersonal skills
- Strong problemsolving abilities and a customeroriented mindset
- Proficiency in using customer support software and Microsoft Office
- Ability to work flexible hours to accommodate different time zones
- Understanding of international business practices and cultural nuances
- Knowledge of international shipping and logistics processes
- Experience in representing a company at international events or trade shows
multilingual,customer service,technical proficiency,customer,communication,customer support,international clients,english
Employment Type
Full Time
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